Customer Support Specialist - Freelance AI Trainer

Overview

This role is a project-based opportunity with a company that connects subject matter specialists to AI projects for major technology clients. The work centers on testing, assessing, and refining AI systems rather than a permanent employment arrangement.

Applicants should submit a CV in English and include their English proficiency level.

What the work involves

• Developing and reviewing scenarios related to fee inquiries and statement clarifications, including checking whether fee amounts align with published schedules and separating simple descriptor-mapping questions from genuine fraud complaints.
• Creating autopay and payment setup situations with intentional edge cases such as an incorrect payee, insufficient-funds policy issues, an incorrect draft date, or missing confirmation steps.
• Preparing card replacement and fraud claim cases that assess whether card-blocking should be urgent, whether fraud signals are identified correctly, whether intake details are captured fully, and whether the matter is routed cleanly to the disputes team.
• Writing account-closure scenarios that test eligibility for retention offers, checks for pending transactions, and decisions to avoid extending offers to customers who do not qualify.
• Evaluating answers for both correctness and communication quality, including empathy under pressure, the right tone for the channel being used, and clarity without making promises that cannot be kept.

Candidate profile

This opportunity suits professionals from customer service, banking, or financial services backgrounds who are open to part-time, non-permanent project work.

Strong candidates are expected to have a degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a closely related discipline, along with at least 2 years of experience in customer service, banking, retail, or financial services.

Recent or current experience in customer support, banking, finance-related roles, or similar adjacent positions is preferred. A sound sense of routing judgment is important, including the ability to determine whether an issue falls within service scope and to interpret fee schedules or policy documents to identify the correct rule for a given case.

Experience as a QA analyst, call-center trainer, or conversation designer is considered a strong advantage. Strong written English at C1 level or above is required.

How the project works

The process follows a simple flow: apply, complete the qualification stage, join a project, complete assigned tasks, and receive payment.

Time commitment and pay

The expected workload during active project phases is approximately 10 to 20 hours per week. This is only an estimate and not a guaranteed number of hours.

Compensation on this project can reach up to the equivalent of USD 60 per hour, depending on experience and speed of work. Pay may differ across other projects based on their scope, complexity, and skill requirements.

Additional information

This is a project-based collaboration and not a permanent job. Candidates should be comfortable with non-ongoing assignments and variable project availability.