- Expérience
- 2 ans et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 2 heures
- Mode de travail
- Travaillez à domicile
- CV
- Candidature requise
Description de l'emploi
About Wealthbox
Wealthbox is recognized as the top CRM software designed for financial advisors and is among the fastest-growing platforms in its sector. Serving thousands of financial advisors, it offers modern, AI-enhanced software that simplifies managing client relationships, streamlines workflows, and promotes effective team collaboration through a user-friendly product.
Job Responsibilities
- Provide support to customers by addressing inquiries and issues through multiple channels including email via help-desk ticketing software, phone calls, video conferencing, live chat, and screen-sharing.
- Manage and monitor customer questions to ensure prompt resolution, escalating technical matters as needed.
- Record and manage feature requests and bug reports, working closely with product development and engineering teams to resolve issues.
- Maintain and enhance the AI-powered support ticketing system by developing prompts, routing rules, labeling tickets, and embedding product knowledge to improve system handling of Wealthbox-specific concerns.
- Keep the company's knowledge base up to date by updating FAQs and related documentation.
- Identify product and support processes improvements to enhance customer experience.
- Contribute to customer success by recognizing recurring issues and suggesting user experience enhancements.
- Stay informed of Wealthbox product updates and industry trends relevant to financial institutions.
Candidate Profile
- At least two years of experience in online customer support, ideally within SaaS, with FinTech industry exposure viewed favorably.
- Experience supporting web-based applications used by consumers or business professionals; CRM software support experience is advantageous.
- Basic understanding of cloud services, various toolsets, operating systems, and browsers.
- Excellent communication abilities, particularly via email, live chat, and phone conversations.
- Strong skills in time and project management.
- Positive and helpful demeanor, skilled at resolving customer issues effectively.
- Dependable and ethical in approach, always ready to assist customers with a constructive attitude.
Work Schedule and Location
- Work is scheduled on weekdays during business hours.
- Fully remote position; no travel required.
Benefits
- Competitive pay structure.
- Comprehensive health insurance.
- 401(k) retirement plan.
- Paid leave entitlements.