Customer Support Executive

About the Company

PBPartners, a branch of Policybazaar Insurance Brokers Pvt Ltd, was established in 2021 with the mission of expanding insurance accessibility across India. This InsurTech platform equips insurance agents with digital solutions that help them recommend suitable insurance products, increase earnings, and simplify their sales process. They strongly believe in a genuine partnership with their agents, reflecting the motto #ekrishtabharoseka where mutual success is prioritized.

Job Overview & Responsibilities

• Professionally respond to customer inquiries received via phone, email, and chat, ensuring empathy throughout interactions.
• Accurately communicate information about various insurance offerings and services.
• Efficiently handle and resolve customer complaints to deliver an excellent experience.
• Keep precise records of customer interactions by updating the CRM system regularly.

Candidate Requirements

• A graduate in any field.
• Possess 1 to 2 years of experience in customer support, voice-based roles, BPO, or related service sectors.
• Proficient command over English language both spoken and written is compulsory.
• Strong interpersonal skills along with problem-solving and customer service expertise.
• Basic computer literacy and familiarity with CRM software usage.
• A positive mindset and adaptability to fast-paced, dynamic workplace environments.

Why Join Policybazaar?

• Competitive salary structure complemented by limitless performance-based incentives.
• Opportunities for rapid professional growth and career advancement.
• Access to various learning and development initiatives.
• A dynamic, inclusive culture that values employee contributions.
• Recognition programs to reward outstanding performance.