Customer Support Executive - International Inbound Voice Process

About the Role

You will be working as a Customer Support Executive handling international inbound voice calls. The position involves professionally managing customer communications, addressing inquiries, providing detailed product and order information, and ensuring an excellent customer experience. This role operates in a rotational night shift environment with specific working hours and benefits.

Key Responsibilities

• Manage inbound customer calls with professionalism.
• Resolve customer issues and respond to queries efficiently.
• Provide accurate details about products, services, and order status.
• Maintain high standards of customer satisfaction and experience.
• Achieve quality and productivity benchmarks set by the company.
• Adhere strictly to process protocols and organisational policies.

Candidate Requirements

• Minimum education level: Completion of 10+2 (Higher Secondary Certificate) or higher qualifications.
• Both graduates and undergraduates eligible to apply.
• Welcoming both freshers and candidates with prior experience.
• Exemplary English verbal communication skills are essential.
• Adaptability to rotational night shifts is required.

Salary and Compensation

Total Cost to Company (CTC) is 27,000 INR per month with an expected in-hand salary of approximately 24,000 INR monthly.

Working Hours and Schedule

• Night shift process operating between 4:00 PM and 11:00 AM.
• Shift duration of 9 hours to be scheduled within the operational window.
• Five working days per week with two rotational weekly offs.

Facilities and Benefits

• Cab service is provided during late night hours (11:00 PM to 5:00 AM).
• Transport pick-up or drop-off facility available.
• International work environment with promising career advancement paths.
• Attractive salary structure and 5-day work week.

Additional Information

Candidates who are freshers as well as those with prior experience are encouraged to submit applications promptly.