Customer Support Associate (Voice Process Hindi & English) - Work From Office

About Tech Mahindra

Tech Mahindra is currently seeking to fill urgent vacancies for the position of Customer Support Associate specializing in voice processes in both Hindi and English languages. This role requires working entirely from the office.

Role and Responsibilities

• Address and resolve customer queries over voice calls with efficiency and professionalism.

Job Details

• This is a contractual engagement valid until 31st October.
• Employees will receive a fixed salary based on experience level.

Eligibility and Requirements

• Candidates must have completed at least Higher Secondary education (12th Pass).
• Applicants with a minimum of six months of documented BPO experience are preferred but freshers are also welcome to apply.
• Candidates should be no older than 40 years.
• Excellent verbal communication skills in Hindi and English without significant mother tongue influence are essential.
• Candidates who have attended any Flipkart interview in the past three months are ineligible to apply.

Work Schedule

• Shift timings operate on a 24x7 rotational basis.
• Employees work 5 days a week with two weekly rotational days off.

Interview Process

• Initial HR round conducted via video call (Aadhaar card required for work-from-home applicants).
• Typing test requiring a minimum of 25 words per minute and 90% accuracy.
• Final round conducted via Google Meet with mandatory selfie verification alongside Aadhaar card.

Compensation

• Experienced candidates (with at least 6 months in BPO) will receive an approximate CTC of ₹190,000 per year, equating to around ₹14,100 in hand per month.
• Freshers can expect an approximate CTC of ₹168,000 per year, about ₹12,500 in hand monthly.

Required Documentation

• Aadhaar Card (must include full date of birth) and E-Aadhaar.
• PAN Card.
• Educational certificates for 10th and 12th grades.
• For experienced candidates: Offer letter, experience letter, and the last three months' payslips.

Application Process and Interview Location

To schedule an interview, candidates should contact HR Shreya at the phone number 6290450549 and submit their CV via email indicating interest in the WFO (Work From Office) role. Immediate joining candidates are preferred. Walk-in interviews will be held at Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156, opposite Geetanjali. Candidates must bring their CV and government-issued Aadhaar card. It is requested that CVs include the consultancy and HR names at the top.