- Experience
- 3+ yrs
- Salary
- USD 65,000 – USD 75,000 / year
- Openings
- 1
- Posted
- il y a 4 heures
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
Company Overview
LETS Corporation specializes in developing advanced communication, situational awareness, and evidence technology tailored for law enforcement, crisis negotiators, tactical teams, and investigative units across the U.S. Their hardware and software solutions are designed for high-demand operational settings where reliability, user guidance, and responsive service are crucial.
Role Overview
This role involves proactively managing customer relationships post-sale to ensure long-term satisfaction and retention. The specialist will guide new agency onboarding, deliver live training, maintain account health, coordinate renewals, and provide tier-1 support, while collaborating closely with sales, operations, and engineering teams.
Core Responsibilities
- Assist new agency clients with account setup, permissions configuration, mobile settings, and deployment strategies.
- Collaborate with Sales during trial phases to deliver onboarding assistance and address user inquiries.
- Conduct live web trainings for initial implementation, updates, and re-training after staffing changes.
- Perform systematic outreach via calls and emails to monitor account activity and feature engagement.
- Cultivate strong connections at multiple agency levels, linking end-users and administrative stakeholders.
- Identify enthusiastic users to develop peer references, testimonials, and case studies.
- Coordinate renewals and budget reviews in concert with Sales and Operations ahead of municipal deadlines.
- Respond to first-level support questions, troubleshoot configuration, device, and permission issues, and escalate technical problems.
- Detect expansion opportunities for additional licenses, hardware, or product modules, and refer leads to Sales.
- Maintain Zoho CRM as the central record of customer interactions, contracts, contacts, and support notes.
- Use Google Workspace for documentation and scheduling to ensure continuity despite staffing changes.
Qualifications
- Minimum 3 years’ experience in Customer Success, Technical Account Management, or Client Services, preferably in B2B SaaS, GovTech, public safety, or hybrid hardware/software environments.
- Understanding of public sector procurement, purchase orders, municipal budgeting, and multi-level approval processes.
- Comfortable mastering software applications, permission management, and basic cellular or hardware troubleshooting.
- Experienced with CRM tools like Zoho and Google Workspace.
- Effective communicator capable of engaging command staff, tactical users, and procurement officials.
- Proven ability to oversee a diverse agency portfolio and rigorously document in CRM.
Compensation and Benefits
- Annual salary range from $65,000 to $75,000 depending on experience.
- Monthly medical stipend of $500.
- Paid time off provided.
- Work is fully remote with flexible scheduling options.