Customer Success Representative

About Moultrie

Moultrie, headquartered in Birmingham, Alabama, leads the market in game feeders and cellular cameras, offering products that allow hunters, landowners, and others to monitor remotely in real time. We take pride in deeply understanding our users and consistently going above and beyond to provide excellent experiences. Our teams across hardware, software, marketing, and customer success work collaboratively to ensure a seamless user experience. Our guiding principles include customer obsession, excellence, bold action, delivering results, hiring and developing top talent, continuous learning, and teamwork.

Role Overview

We are searching for a dedicated, energetic, and goal-driven Seasonal Customer Success Representative passionate about supporting a vibrant community of subscribers. This remote position primarily involves assisting customers via phone, though occasional support through email, live chat, social media, and text may occur. Key qualities include attention to detail, strong problem-solving, and excellent communication. Candidates must be self-driven, possess a strong work ethic, and work well independently as well as collaboratively in a fast-paced setting. They should be adaptive to shifting products, tools, and services while expanding their product expertise alongside a committed team.

Key Responsibilities

• Act as the primary contact point for customers mainly over the phone and other channels as necessary.
• Gain thorough expertise in Moultrie's suite of products quickly.
• Address and resolve customer questions and concerns effectively.
• Maintain high-quality standards by adhering to procedures and prioritizing customer interests.
• Log every customer interaction accurately into the CRM system.
• Achieve departmental objectives and performance metrics consistently.
• Evaluate customer service requirements and redirect inquiries to appropriate service or technical teams when needed.
• Troubleshoot routine issues and convey solutions or requested information to customers.
• Demonstrate consistent attendance and punctuality throughout employment.

Qualifications and Requirements

• At least two years of experience in customer service support roles.
• Comfortable managing communications via telephone and messaging queues.
• Prior experience supporting technical troubleshooting remotely is preferred.
• Ability to work a flexible schedule including evenings and weekends.
• Must have a reliable internet connection suitable for remote work.
• Excellent communication skills for collaborating internally and interacting externally.
• Strong skills in managing time and prioritizing tasks.
• A goal-driven and proactive approach to providing outstanding customer support.

Preferred Skills

• Possession of a college degree.
• Familiarity with Zendesk or comparable CRM platforms.
• Interest and appreciation for outdoor activities.
• Coachable with empathy and interpersonal skills.
• Ability to handle multiple tasks simultaneously.

Equal Opportunity Statement

Moultrie is committed to providing an inclusive workplace and complies fully with all relevant federal, state, and local laws prohibiting discrimination based on race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, veteran status, disability or any other protected class. This policy governs all employment practices including hiring, training, promotion, discipline, compensation, benefits, and termination of employment. The company also adheres to the Americans with Disabilities Act (ADA) and applicable state and local regulations to ensure accessibility and accommodation.