Customer Success Manager - Sydney, Australia

About AB Tasty

AB Tasty leads globally in AI-powered experience optimization, empowering brands to personalize, test, recommend, and search across digital platforms. Its integrated web and API solutions support digital, e-commerce, and product teams in enhancing customer digital experiences.

Founded in 2009, AB Tasty serves over 1000 clients including Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH, operating across North America, Europe, and Asia Pacific. The company fosters a collaborative culture focused on innovation and strong client impact.

Role Overview

The APAC Customer Success Manager based in Sydney works closely with Sales, Partnerships, and Marketing to promote client satisfaction, retention, and growth. Responsibilities include guiding clients through onboarding, optimizing platform usage, providing strategic advice, and coordinating teams to ensure a seamless customer journey.

Key Responsibilities

• Manage a portfolio of strategic commercial clients by overseeing onboarding and continuous optimization efforts.
• Build and sustain trusted relationships with key stakeholders by blending technical knowledge with business insight.
• Drive measurable outcomes, retain customers, and grow accounts through shared success planning and value-focused engagements.
• Lead training and enablement activities to boost client confidence and speed up value realization.
• Collaborate with Key Account Managers, Engineering, Product, and Support teams to coordinate resources and reduce risks.
• Spot churn risks proactively, devise action plans to enhance retention and satisfaction.
• Gain deep knowledge of multiple products and maintain awareness of industry trends and best practices.
• Act as a trusted advisor by addressing client challenges, relaying product feedback internally, and guiding evolving business needs.
• Contribute to customer references and case studies, providing insights to improve AB Tasty’s offerings.

Candidate Requirements

• Minimum three years in a client-facing Customer Success role, SaaS, or digital optimization environment.
• Customer-oriented, organized, proactive, with strong ownership of responsibilities.
• Excellent organizational and stakeholder management skills, capable of handling multiple clients and sharing best practices.
• Strong analytical skills with the ability to convert data into actionable client recommendations.
• Interest or experience in UX, analytics, e-commerce, or customer experience optimization.
• Experience collaborating with digital agencies, technology partners, or channel ecosystems is advantageous.
• Willing and able to travel within Australia to meet client needs.
• Excellent interpersonal abilities with a collaborative, proactive, and client-focused approach.

Why Join AB Tasty?

• Opportunity to significantly impact the company’s growth and success.
• Autonomy and freedom to manage your work with minimal oversight.
• Work with a diverse, international team across eight countries.
• Abundant opportunities for career advancement and professional development.
• Flexible work schedule with up to three remote days per week.

Interview Process

• Initial discussion with Talent Acquisition Specialist.
• Interview with Hiring Manager.
• Case study presentation with team members.
• Final meeting with VP Client.

Additional Details

• Employment type: Permanent full-time contract.
• Location: Sydney, Australia with flexible remote options (up to 3 days per week).