Customer Success Manager - Smart Mobility

About the Company

We are dedicated to creating a platform focused on short-distance mobility, providing users with access to innovative and thoughtfully designed personal mobility solutions that are comfortable and convenient to use on demand. Our expertise lies in merging advanced technology with sophisticated design to offer fun and innovative mobility options for everyone.

Key Responsibilities

• Assist in the setup of services at new locations and provide training and guidance to clients' operators to ensure smooth operations and proper service delivery to end-users.
• Perform onsite troubleshooting and preliminary analysis, collaborating with internal teams to efficiently resolve issues, including conducting repairs and inspections as per guidelines.
• Create or enhance manuals and standard operating procedures, sharing knowledge within the team to improve operational effectiveness.
• Collect user feedback and identify opportunities for service enhancements to improve experiences for both end-users and clients.

Qualifications and Requirements

• Bachelor's degree or equivalent educational background.
• Minimum of three years of relevant experience, ideally within customer-facing or technical support roles at technology companies.
• Excellent problem-solving capabilities with keen attention to detail and a proven track record of diagnosing and resolving technical issues effectively.
• Ability to work with mechanical tasks such as loosening and tightening bolts with the correct torque, and handling electronic parts and wiring connections.
• Interest in Autonomous Mobility Services, encompassing both hardware and software; familiarity with Linux or IoT modules is advantageous.
• Willingness and availability to travel occasionally within the Southeast Asia region.

Preferred Skills and Experience

• Experience in the aviation or healthcare sectors is considered beneficial.
• Strong enthusiasm for emerging technologies and a commitment to continuous learning.

Additional Information

This role is based onsite at Changi Airport, operating Monday to Friday during office hours. Compensation can be up to SGD 6,000 depending on experience. The position includes AWS benefits and transportation reimbursement.

Only shortlisted applicants will be contacted. Applications are retained for future opportunities.

Applicants agree to Pasona Singapore's privacy terms and the company collects necessary personal data under regulatory requirements. Full details are available via the company's privacy policy.