Customer Success Manager

About Box

Box is a public company focused on Intelligent Content Management. Its platform helps organizations work together, govern the full content lifecycle, protect sensitive information, and redesign business processes using enterprise AI. Founded in 2005, Box supports major global customers such as JLL, Morgan Stanley, and Nationwide. The company is headquartered in Redwood City, California, with offices across the United States, Europe, and Asia.

At Box, content is at the center of how work gets done. The company is building tools for the billions of files and records that move through teams every day, including contracts, invoices, employee records, financial information, product specifications, and marketing assets. Its mission is to add intelligence to content management and help customers transform how work flows across their organizations.

Role Summary

Box is looking for Customer Success Managers in the San Francisco area to support the West region. In this role, you will manage a portfolio of mid-market accounts, strengthen adoption, and work closely with customers to achieve measurable business results. The position calls for strong relationship-building, operational discipline, and a growth-oriented mindset.

You will manage a curated account book with the flexibility to travel for meaningful onsite customer interactions. You will also collaborate across teams, run value-driven demos, and convert customer insights into actions that improve retention and expansion.

Key Responsibilities

• Manage a portfolio of mid-market accounts and build trusted relationships that support adoption, renewals, and growth.
• Run discovery sessions, value reviews, and product demonstrations that connect customer goals to concrete outcomes.
• Keep renewal forecasts, health indicators, and action priorities organized through disciplined use of internal systems.
• Create account plans, spot risks and expansion opportunities, and carry out proactive playbooks that increase customer value.
• Work with internal teams to remove blockers and deliver solutions that make a difference for customers.
• Prioritize customer meetings, both virtual and onsite when required, to maximize impact across the territory.
• Share portfolio insights that can shape territory planning and improve internal processes.
• Support a growth mindset and test AI-enabled ways of working to scale customer success efforts.

Candidate Profile

• At least 2 years of experience in customer success, account management, or a similar client-facing role with ownership of a business portfolio.
• A history of proactive problem-solving and accountability that contributed to measurable customer outcomes.
• Strong communication and relationship management skills, including the ability to lead demos and executive-level discussions.
• Comfort with operational tracking, forecasting, and customer health management inside business systems.
• A coachable, adaptable, and growth-oriented approach, with interest in using AI to improve workflows.
• Ability to manage a mid-market portfolio and balance priorities across multiple accounts.
• Based in San Francisco and able to work from the office 3 days per week, with regional travel as needed.
• Experience in SaaS is preferred, and the company also welcomes candidates from non-traditional backgrounds who can demonstrate strong account ownership.

Work Arrangement

This is a hybrid role based in San Francisco, with in-office attendance required for a minimum of 3 days each week. Box also expects team members to collaborate in person as part of its culture. Travel within the region may be needed.

Equal Opportunity and Accommodations

Box is an equal opportunity employer and values diversity. Hiring decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other protected characteristics under applicable law.

The company is committed to accessibility and will provide reasonable accommodations for applicants with disabilities during the hiring process, which may include scheduling changes, document dictation, and other support.

Box also includes notices for applicants in Los Angeles and San Francisco regarding consideration of qualified candidates with criminal histories under local fair chance ordinances.

Additional privacy information is available through Box’s Personnel Privacy Notice and California Applicant & Candidate Privacy Notice.

Compensation and Benefits

Box states that compensation is determined by factors such as knowledge, skill level, experience, and work location. This role is eligible for equity and benefits. The disclosed U.S. base salary range is $86,500 to $138,500 per year.

Additional Information

If you are excited about this role but do not meet every listed requirement, Box encourages you to apply anyway.