Customer Success Manager – Consumables

Role Overview

This position is based at one of Amazon's designated corporate offices in Seattle, WA. As a Customer Success Manager within Amazon Vendor Services, you will develop expertise in managing vendor partnerships while directly influencing the experience of customers shopping on Amazon’s retail site. Your role will include coordinating vendor projects, executing actionable business plans, and enhancing your analytical and collaborative skills to foster vendor growth.

Key Responsibilities

• Manage and execute tactical initiatives with vendors to support business growth and enhance customer experience.
• Analyze performance data to derive actionable recommendations driving adoption and return on investment.
• Establish strong, collaborative relationships with vendor partners acting as their primary daily contact.
• Guide vendors in using Amazon's tools, policies, and programs while escalating issues and risks appropriately.
• Identify process improvements to enhance team efficiency and operational workflows.
• Utilize internal AI tools to increase productivity and accelerate problem resolution.

Typical Daily Activities

• Review and summarize vendor performance metrics for team discussions.
• Collaborate with colleagues to address vendor questions and coordinate resolutions.
• Lead and participate in vendor meetings, managing agendas and detailed conversations.
• Support project progress by monitoring status, pinpointing blockages, and escalating issues as needed.
• Contribute to knowledge sharing and documentation within the team.

About Amazon Vendor Services

Amazon Vendor Services (AVS) offers paid services designed to cultivate long-term vendor partnerships, positioning Amazon as the retailer of choice. AVS’s core objectives include accelerating vendor growth, increasing vendor satisfaction and engagement, and establishing efficient e-commerce collaborations between Amazon and its vendors. As a Customer Success Manager, you will act as the central liaison for your vendors, handling troubleshooting, analytical support, and joint business planning. The team develops exclusive solutions to speed vendor growth, provide preferred interaction treatment, and enable proactive management.

Eligibility & Qualifications

• Bachelor's degree or equivalent qualification.
• Ability to manage priorities and time effectively in fast-paced settings.
• At least three years of experience in account management, vendor management, buying, planning, merchandising, or directly related client-facing roles.
• Strong analytical thinking and problem-solving skills.
• Proficiency with Microsoft Excel for data manipulation and analysis.
• Excellent verbal and written communication capabilities.

Preferred Experience

• Using data and metrics to improve processes and enhance customer satisfaction.
• More than three years in vendor/client-facing roles.
• Experience within retail, e-commerce, or technology sectors.
• Competence with data analysis and presentation software.
• Background in project coordination or operational support functions.
• Expertise in leveraging AI tools to optimize efficiency and address challenges swiftly.

Compensation & Benefits

The role offers a base annual salary range from $80,200 to $101,800 USD. The total compensation package includes sign-on bonuses and restricted stock units (RSUs), with final pay based on qualifications and experience. Amazon provides comprehensive benefits such as health coverage (medical, dental, vision, prescription drugs, life insurance options), employee assistance programs, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid leave, and parental support.

Equal Employment Opportunity

Amazon is committed to providing equal employment opportunities without discrimination based on protected status including veteran, disability, or other legally protected categories. The company fosters an inclusive environment enabling all employees to contribute their best work. Reasonable accommodations are available throughout the recruitment and onboarding process for candidates with disabilities.