Customer Success Manager - Arabic Speaker

Life at UiPath

At UiPath, we believe in harnessing the power of automation to revolutionize global work environments. We are devoted to building premier enterprise software that unlocks this potential.

Our ideal team members are inquisitive, self-driven, generous, authentic, and thrive in fast-paced, innovative growth settings. They are passionate about supporting their colleagues, the company, and our broader mission.

Your Role and Mission

Based in Dubai, you will take on the role of Customer Success Manager, strategically partnering with executives, crafting detailed operational plans, and addressing the practical aspects of customer adoption.

Your primary responsibility will be to lead enterprise client journeys post-sale, overseeing AI-driven automation transformation initiatives. Positioned in Dubai, you will orchestrate a wide range of activities to convert automation goals into tangible business results for regional clients.

Key Responsibilities

• Manage the customer's complete adoption path by developing and executing detailed value delivery roadmaps, coordinating internal and external teams from planning to implementation.
• Establish and facilitate governance structures, including regular operational meetings, steering committees, and quarterly business reviews, with defined plans, timelines, and success criteria.
• Act as the main liaison and trusted advisor, fostering strategic relationships with executives and key stakeholders to align automation solutions with corporate goals.
• Define, monitor, and achieve customer value through key performance indicators, return on investment, cost savings, productivity enhancements, and formal documentation of success stories demonstrating transformational outcomes.
• Accelerate adoption via workshops, enablement programs, automation days, and usage reviews while directing customers to relevant UiPath resources.
• Track consumption data (users, robots, AI units, platform units) proactively to prevent under- or over-utilization by engaging in strategic planning.
• Identify early risk indicators such as diminished usage, weak executive sponsorship, or vague roadmaps, and develop strategies to mitigate these challenges.
• Apply knowledge of automation technologies alongside industry best practices in operations, technology, and change management to ensure successful transformations.
• Collaborate across teams involving AI experts, product managers, support staff, and service units to guarantee cohesive, customer-focused delivery.
• Remain up-to-date on industry developments, new technologies, and automation methodologies, sharing valuable insights to propel customer innovation.

Qualifications and Experience

• Significant experience in customer success, with verified success in enhancing client satisfaction, adoption rates, and long-term retention.
• Background in fast-growing tech enterprises, ideally within SaaS, automation, AI, or robotic process automation sectors.
• Prior experience with UiPath or comparable automation platforms is advantageous.
• Strong leadership capabilities and talent in inspiring and motivating cross-departmental teams without direct authority.
• Exceptional communication skills and the presence to engage with executives confidently.
• Analytical and data-oriented approach to decision-making and driving impactful results.
• Strategic mindset combined with decisiveness in complex, ambiguous client contexts.
• Ability to maintain operational rigor and handle multiple initiatives smoothly.
• Academic credentials include a bachelor's degree in business, technology, or related discipline; an MBA is preferred.
• Fluency in Arabic and English is essential.

Additional Information

We encourage applicants who may not meet every requirement but believe they are a strong fit for the role to apply. We acknowledge that valuable experience comes in diverse forms and that enthusiasm cannot be taught.

Our organization supports flexible working arrangements varying by team and business demands, including hybrid, in-office, and fully remote options. Applications are reviewed continuously without a fixed deadline, and the process may close early if a suitable candidate is found.

We are committed to diversity and inclusion, ensuring equal opportunities for individuals regardless of age, race, color, religion, gender, sexual orientation, identity, national origin, disability, neurodiversity, military service, or other protected classifications. We also provide reasonable accommodations upon request and uphold applicants' privacy rights.