Customer Success & Commercial Operations Specialist

About Palomba General Trading LLC

Palomba General Trading LLC, based in Dubai, is a global trading firm specializing in natural ingredients, botanical extracts, essential oils, flavor systems, and specialty raw materials catering to the food, pharmaceutical, nutraceutical, and cosmetic sectors.

Role Overview

We are currently seeking a Customer Success & Commercial Operations Specialist to join our expanding regional commercial team in Doha, Qatar. This on-site, full-time role blends customer relationship management with commercial operational support, ensuring that international clients experience excellent service throughout the entire commercial process—from quotation to delivery and post-sale follow-ups. This is a customer-focused, operational role rather than direct sales.

Key Responsibilities

• Handle customer inquiries and requests from initial quotation through to final delivery.
• Serve as a communication link among customers, suppliers, and internal teams.
• Track progress of orders and delivery timelines to ensure timely execution.
• Address and resolve operational challenges impacting customer satisfaction.
• Prepare necessary commercial documentation and confirm orders accurately.
• Provide support to key international accounts.
• Analyze customer feedback and suggest enhancements to service quality.
• Collaborate with logistics, procurement, and finance departments for seamless operations.
• Maintain up-to-date CRM data and customer records.
• Generate reports on commercial performance metrics.
• Assist with contract execution and onboarding of new customers.
• Monitor service-related KPIs and response time targets.
• Support initiatives aimed at improving customer retention.

Candidate Requirements

• Bachelor’s degree in Business Administration, International Business, Economics, or related fields.
• Between 3 to 5 years of relevant experience in Customer Success, Commercial Operations, Account Coordination, or International Customer Service roles.
• Proficiency in English communication with excellent oral and written skills.
• Strong organizational capabilities and multitasking skills to manage multiple international projects.
• Familiarity with CRM platforms and advanced proficiency in Microsoft Excel.
• Experience in sectors such as Food Ingredients, Nutraceuticals, Pharmaceuticals, Cosmetics, International Trading, or Specialty Chemicals is preferred.
• Arabic language skills are a plus, but not mandatory.

Compensation and Benefits

• Monthly salary ranging between QAR 18,000 and 24,000, based on qualifications and experience.
• Annual performance-related bonus.
• Employment visa sponsored by the company.
• Private health insurance coverage.
• Annual return air ticket provision.
• Paid annual leave of 30 calendar days.
• Access to professional development and training.
• International career growth opportunities.
• Exposure to work with customers throughout Europe, the GCC, and Asia.

Why Join Palomba General Trading LLC?

• Engage directly with international clients across various regions.
• Contribute to strategic commercial projects with visible impact.
• Develop cross-border professional relationships.
• Opportunity for interaction with senior leadership.
• Defined career advancement path towards roles such as Commercial Operations Manager, Customer Success Manager, or International Key Account Manager.