Customer Service Supporter (Call Center)

About JYSK

JYSK is a rapidly expanding retail chain in Europe, operating in more than 50 countries with over 3,000 stores worldwide since its start in Denmark in 1979. The company aims to offer quality sleeping and living products with Scandinavian design at competitive prices. JYSK aspires to be both the preferred choice for customers and employees in the retail industry. With ambitious growth plans in the UK over the next five years, JYSK seeks dedicated, passionate, and ambitious individuals to join its journey.

Role Overview

We are recruiting multiple Customer Service Supporters for our Dublin-based Customer Service Centre. The ideal candidates are customer-focused, act as brand ambassadors, and strive to deliver excellent customer service.

Key Responsibilities

• Engage with customers through various communication channels, understanding and addressing their needs effectively.
• Provide empathetic and tailored customer interaction while multitasking and paying close attention to detail.
• Take ownership of assigned tasks, proactively searching for solutions to customer issues while maintaining professionalism.
• Collaborate with team members in an open environment to surpass customer expectations.
• Generate sales by responding to inbound requests, supporting JYSK's goal to become the most profitable retail chain globally.

Qualifications and Skills

• Strong empathy with the ability to actively listen and understand customer requirements.
• Professional communication skills and openness to engaging in two-way dialogues.
• Acknowledgement of the urgency for time-sensitive concerns and a helpful attitude towards clients.
• Availability to work shifts during customer center operating hours.
• Excellent command of English, both written and verbal.
• Computer literate with fast and accurate typing skills, and capacity to learn new software and follow guides and procedures.

Benefits and Perks

• Comprehensive training and mentoring programs for career development.
• Structured onboarding to ensure a strong start at JYSK.
• Full-time position offering a starting annual salary of €32,250.
• Competitive bonus scheme as part of compensation.
• Use of modern IT systems and tools including personalized intranet, online complaint systems, and customer databases.
• 20% discount across JYSK and Lars Larsen Group brands.
• Engagement in social activities and annual corporate celebrations.
• Participation in internal competitions to recognize and reward outstanding performance.