Customer Service Representative - Reddy Express Port Macquarie

Company Overview

OTR Group operates over 1000 retail, convenience, and quick service venues under brands including Reddy Express (previously Coles Express), Smokemart Giftbox, Krispy Kreme, Hungry Jacks, Oporto, and Guzman y Gomez, among others. It is a subsidiary of Viva Energy Australia, a publicly listed company committed to refining, importing, and distributing energy products nationwide, while pursuing a safe and sustainable energy future.

Role Summary

The Customer Service Representative will play a key role in creating excellent shopping experiences, maintaining a clean and well-stocked store environment, and ensuring it is inviting for all customers. The position is dynamic, requiring strong multitasking and time management in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service tailored to the needs of all guests.
• Maintain cleanliness and ensure all shelves are stocked appropriately.
• Create a welcoming atmosphere within the store.
• Handle multiple tasks efficiently in a fast-moving environment.

Candidate Profile

• Dedicated to providing superior customer service.
• Comfortable working autonomously and collaboratively within team settings.
• Capable of standing for long periods and performing moderate to heavy lifting and reaching.
• Availability for shifts during flexible hours, including late nights, early mornings, and weekends.
• Motivation to learn about and promote a variety of store products and promotions.

Pre-Employment Conditions

Candidates must verify their eligibility to work in Australia and provide a current police clearance certificate.

Additional Information

Reddy Express is part of the broader Viva Energy Retail Australia network via the OTR Group.