Customer Service Representative, Member Care

About Sidecar Health

Sidecar Health is revolutionizing health insurance to make quality healthcare affordable and accessible to everyone. Our diverse team consists of professionals from various backgrounds including technology, policy, and healthcare, united by a shared commitment to fix the broken healthcare system with transparency and personalization.

Role Overview

The Member Care team plays a crucial role in supporting our members throughout their healthcare experience. We are expanding our team and seek compassionate, dedicated individuals to provide excellent service, answer queries, solve problems, and ensure members receive the healthcare they need. This startup environment offers abundant opportunities, responsibilities, and growth, working alongside a dynamic team impacting lives positively each day.

Key Responsibilities

• Respond to inbound calls and chat inquiries concerning Sidecar Health’s products and services.
• Deliver timely, positive, and exceptional customer service.
• Develop strong relationships with members to understand their needs and provide a memorable experience.
• Manage and resolve issues and complaints appropriately.
• Adhere to company policies and standard operating procedures.

Candidate Requirements

• Ability to adapt and stay resilient in a fast-paced, evolving startup setting.
• Strong people-oriented communication skills demonstrated through empathetic listening and connection.
• Clear and confident oral and written communication skills to answer questions promptly.
• Attention to detail with creative problem-solving capabilities to assist members with their plans.
• Minimum education of high school diploma or equivalent; bachelor's degree is preferred.
• Bilingual proficiency in English and Spanish is advantageous.
• Experience in healthcare or insurance sectors preferred.

Work Schedule Options (Eastern Standard Time)

• Monday to Friday: 10:00 AM – 6:30 PM
• Monday to Friday: 11:30 AM – 8:00 PM
• Monday, Tuesday, Wednesday: 9:30 AM – 6:00 PM; Saturday and Sunday: 9:00 AM – 5:00 PM

Benefits

• Competitive pay ranging from $19.00 to $20.00 per hour.
• Comprehensive medical, dental, and vision insurance fully covered for employees and their families.
• 401(k) retirement savings plan.
• Paid vacation and company-observed holidays.
• Chance to contribute to a mission-driven, rapidly expanding healthcare company.

Equal Opportunity Employer

Sidecar Health is dedicated to diversity and inclusive hiring practices, and does not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability.