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Customer Service Representative
Bengaluru, Karnataka, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 28,000 – INR 28,000 / month
- Ouvertures
- 1
- Publié
- il y a 6 heures
- Mode de travail
- Au bureau
- Éducation
- Graduate
- Admissibilité
- Open to graduates who are freshers and possess strong communication abilities. Immediate joining is required.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Role
We are actively seeking Customer Service Representatives to become part of our team located in Bangalore, Pune, and Mumbai. This role is ideal for graduates who possess outstanding communication skills, a strong customer-oriented attitude, and a willingness to jumpstart their career in customer support.
Core Responsibilities
- Provide Tier 2 customer support focusing on completely resolving issues and ensuring full customer satisfaction.
- Handle inbound calls, emails, and chat interactions by strictly following both client and internal procedures.
- Escalate unresolved matters properly to the designated internal divisions.
- Aim to meet client-defined SLA goals and other business performance indicators.
- Log all customer interactions accurately in appropriate tracking tools.
- Support recruitment activities for new applicants and rehires according to established processes.
- Guide customers with navigation and usage of self-service portals.
- Perform security verification aligned with company protocols and GDPR compliance.
- Conduct outbound calls to customers when required, adhering to company and client instructions.
- Maintain call and data quality standards to achieve productivity and excellence targets.
- Communicate consistently and openly with colleagues and supervisors within the team.
- Comply fully with all organizational and departmental operational and personnel policies.
- Keep process documentation such as DTPs, Knowledge Base, and SharePoint updated with current procedures.
- Ensure reliable and punctual attendance as per company guidelines.
- Reduce escalations and complaints by delivering excellent service and effective call management.
Required Skills and Knowledge
- Proficient in customer service technologies including ticket tracking systems (preferably ServiceNow), ERP applications, Microsoft Office, and web browsers.
- Strong technical aptitude with the capability to learn new tools and processes quickly.
- Excellent oral and written communication abilities.
Experience and Qualifications
- Open to fresh graduates with no prior experience required.
- Must be a graduate.
Additional Information
- Job Locations: Bangalore, Pune, Mumbai.
- Monthly Compensation: ₹28000 CTC.
- Notice Period: Immediate joining required.