Customer Service Representative

About REVOLVE

REVOLVE is a forward-thinking fashion retailer targeting Millennials and Generation Z, offering over 45,000 apparel, footwear, accessories, and beauty items. As a prominent lifestyle brand with a robust digital platform, REVOLVE connects millions of consumers with hundreds of fashion influencers and brands globally. Leveraging advanced technology and data-driven strategies for more than 16 years, REVOLVE continually innovates to reshape 21st-century fashion retail.

Role Overview

We are looking for high-energy, creative individuals to join our team and deliver outstanding customer service in a fast-paced environment. The Customer Service Representative will handle inbound communications including calls, live chats, SMS, and emails, ensuring professionalism and top-notch support that aligns with REVOLVE's core values.

Key Responsibilities

• Respond promptly and professionally to inbound telephone calls and digital customer inquiries.
• Address customer questions and concerns via phone, email, live chat, and SMS efficiently.
• Investigate and resolve complaints to maintain customer satisfaction and loyalty.
• Follow up on written communications and escalate issues to the customer service manager when necessary.
• Collaborate with other departments and team members to ensure effective resolution of customer issues.

Qualifications and Competencies

• Ability to thrive in a team setting and maintain open, honest communication.
• Strong customer-centric approach with a passion for helping customers.
• Excellent verbal and written communication skills.
• Experience handling high-volume inbound calls with consistent quality.
• Knowledge of apparel construction, fabrics, and various fashion categories is advantageous.
• Availability to work overtime as needed and flexible scheduling aligned with customer needs.
• Ability to work independently in a remote, virtual environment.
• Must have a quiet, distraction-free workspace with necessary equipment (desk, laptop, monitor).
• Reliable Ethernet internet connection with at least 50 Mbps speed; Wi-Fi is not acceptable.
• Capacity to dedicate majority of internet bandwidth exclusively for work purposes.
• Proficient with Microsoft Word and Excel.
• Typing speed of 50+ words per minute required; 60+ wpm preferred.
• High school diploma or equivalent required.
• Preferred: Minimum one year of customer service, help desk, or call center experience and familiarity with website navigation.

Additional Information

The ideal candidate is self-motivated and adaptable, ready to contribute actively in a dynamic work environment where each day brings new challenges and opportunities. Our culture encourages flexibility, teamwork, and a commitment to excellence in creating a superior e-commerce brand.