Customer Service Officer

About the Role

At AMA Collision in Edwardstown, South Australia, you will be an integral member of a dedicated team providing exceptional customer service and quality vehicle repairs. This full-time position is a 12-month maternity leave contract, offering a dynamic and supportive work environment where daily tasks vary significantly.

Key Responsibilities

• Create a friendly and welcoming atmosphere for all customers.
• Greet and assist customers from their arrival until vehicle handover, ensuring a seamless experience.
• Keep clients updated on vehicle repair progress and expected completion dates.
• Conduct follow-up communications to confirm customer satisfaction with AMA’s services.
• Handle telephone and email inquiries promptly and professionally.
• Support management with administrative duties such as tracking inventory for parts, paint, and consumables.
• Coordinate with insurance companies regarding claims and repair authorizations.
• Provide general administrative assistance to the workshop team to support operations.

Candidate Profile

• Previous background in customer service or administrative roles.
• Professional, engaging, and approachable demeanor.
• Excellent skills in building and maintaining relationships.
• Proficient with computers and experienced using multiple software systems.
• Strong written and oral communication skills.
• Highly organized with the ability to prioritize multiple tasks efficiently.
• Capability to work independently as well as collaboratively within a team.
• Dedicated to delivering outstanding customer service at every interaction.

Benefits and Perks

• Participation in reward and recognition programs.
• Access to ongoing training and career development.
• Employee referral incentive program.
• Discounts available on tools and parts purchases.
• Provision of company uniforms.
• Access to round-the-clock professional counseling services for employees and their immediate family members.

Additional Information

AMA Group strongly values diversity and inclusiveness, supporting equal opportunity employment for all qualified individuals regardless of gender identity, age, religion, ethnicity, disability, or sexual orientation. The company prioritizes employee growth and a supportive culture, aiming to develop rewarding career paths.