Customer Service Manager

Overview

As a Customer Service Manager at our company, you will play a vital role beyond basic customer assistance. You will oversee the entire customer application process, ensuring exceptional service and seamless communication.

Key Responsibilities

• Take full ownership of customer needs, acting as the primary contact for inquiries.
• Deliver outstanding service via email and phone, ensuring customers feel truly understood with personal, clear, and committed interactions.
• Serve as a vital communication link between Sales, Consulting, and Funding Management teams to maintain smooth dialogue focused on customer benefit.
• Continuously evaluate and improve processes to make workflows simpler, faster, and more customer-friendly, contributing your ideas proactively.

Qualifications

• Prior experience in customer service is advantageous.
• Strong communication skills combined with a service-oriented mindset and organizational efficiency.
• Proficient in using digital tools and CRM systems.
• Excellent fluency in spoken and written German.

Benefits

• Modern, centrally located office in Berlin with excellent facilities.
• Collaborative team culture without hierarchical barriers; your impact is what matters.
• Access to attractive employee discounts and perks, including public transport tickets, sports programs, and wellness benefits.
• An open feedback culture encouraging honest conversations about successes and improvements.
• Regular team events to celebrate achievements and foster togetherness.

Diversity and Inclusion

Our hiring practices adhere to the principles of the European Research Council, promoting equal opportunities and inclusivity. We welcome applications from qualified individuals regardless of gender, gender identity, sexual orientation, age, ethnicity, nationality, religion, disability, or any other protected characteristic. Selection decisions are based solely on qualifications and suitability.