Customer Service Executive - Credit Card Inbound

About the Role

Join a fast-paced customer service team where you’ll support credit card customers by resolving queries quickly, accurately, and with a strong sense of empathy. In this role, you will represent the bank in a 24x7 operational environment and help create a positive customer experience through every interaction.

Key Responsibilities

Your work will focus on handling inbound credit card-related calls and ensuring service standards are consistently met. You will also help improve customer satisfaction and operational performance through efficient issue resolution and thoughtful customer engagement.

• Respond to incoming customer questions and issues related to credit cards with accuracy and promptness
• Work toward strong service quality, first contact resolution, and efficient average handling time
• Resolve customer requests within the expected turnaround timelines
• Encourage customers to use alternative service channels where appropriate to improve efficiency
• Contribute to stronger Net Promoter Score outcomes through positive service interactions
• Identify and pitch relevant products that may support revenue growth
• Follow weekly shift rosters, including rotating 24x7 shifts

Secondary Responsibilities

• Assist with strategic and operational initiatives across the customer contact center
• Support broader goals tied to service excellence and process efficiency

Requirements

• A full-time bachelor’s degree in any discipline
• Previous customer service experience is preferred, especially in banking or credit card support
• Strong verbal communication skills in English and Hindi; knowledge of regional languages will be an advantage
• Good problem-solving and decision-making capability
• A customer-first approach with attention to service quality
• Willingness to work rotational shifts, including weekends and holidays
• Comfort using computer systems and CRM platforms

Work Environment

This is a full-time onsite role based in Noida, Uttar Pradesh, India. The position operates in a 24x7 setup and requires flexibility for rotational scheduling.

Additional Information

Training and support will be focused on helping you handle customer interactions efficiently while contributing to service quality, customer satisfaction, and team performance. The role also includes opportunities to help drive channel migration, operational initiatives, and product upsell efforts.