Customer Service Assistant - Galway
Galway, County Galway, Ireland · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- il y a 2 heures
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
This position involves delivering exemplary customer service to clients by being approachable, friendly, knowledgeable, and helpful in a retail betting environment. Responsibilities include supporting the Shop Manager with daily operations to maintain high standards, handling betting transactions accurately, and occasionally managing the shop independently.
Key Duties
- Support the Shop Manager and Assistant Manager in daily shop management.
- Take charge of shop operations during manager absences, including opening and closing procedures and team oversight.
- Carry out cash handling and management activities with accuracy and integrity.
- Provide excellent customer service by facilitating betting services through various channels such as betting terminals and EPOS systems swiftly and properly.
- Serve as a Brand Ambassador to educate customers about the company's multi-channel digital offerings.
- Maintain shop presentation to ensure a clean, appealing retail environment at all times.
- Follow all safety, compliance regulations, and standard operational procedures consistently.
- Demonstrate teamwork skills and fulfill social responsibility duties.
Required Skills and Qualifications
- Strong customer service orientation with integrity and trustworthiness.
- Flexibility to work in a business open seven days a week and adaptability to a dynamic retail environment.
- Excellent attention to detail combined with strong numeracy skills.
- Ability to initiate and work both independently and as part of a team.
- Interest in sports and ability to confidently connect and engage with customers.
- Ambition for career progression within the company and a result-driven focus.
- Effective communication, creative problem-solving, and organizational reliability.
- Demonstrated experience in handling cash responsibly.
Preferred Qualifications
- Previous retail experience, especially in sports betting, is beneficial but not mandatory as comprehensive training will be provided.
Additional Information
Applicants from all backgrounds are encouraged to apply as the employer actively fosters equal employment opportunities.