Customer Service Agent | UK
Sydney, New South Wales, Australia · À temps plein
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- Expérience
- 2 ans et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 1 semaine
- Mode de travail
- Au bureau
- Admissibilité
- Candidates with at least 2 years of relevant retail or online customer service experience are encouraged to apply. The role suits people who are customer-focused, adaptable, and available for flexible shifts, including evenings, weekends, and public holidays.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the company
Honey Birdette is a women-founded luxury lifestyle brand known for premium lingerie and bedroom accessories. The brand is bold, imaginative, and designed to spark confidence, curiosity, and self-expression.
About the role
Honey Birdette is seeking an experienced online customer experience professional to join its team. In this position, you will focus on delivering a high-touch customer journey from first contact through resolution, while introducing customers to relevant products and supporting them with thoughtful, brand-aligned communication.
What you'll do
- Handle customer support enquiries through Zendesk while keeping productivity and service targets on track.
- Deliver a polished, premium support experience that feels attentive and personalised.
- Guide customers toward products that match their needs and preferences.
- Respond across several service channels, including chat, phone, email, and online messaging platforms.
- Take on other duties as needed to support smooth day-to-day operations and customer satisfaction.
What we're looking for
- At least 2 years of experience in retail or online customer service.
- A strong customer-first mindset with excellent communication skills.
- Bright, approachable, and open-minded personality.
- Comfort working in a fast-moving environment and consistently meeting KPI expectations.
- Experience juggling multiple systems at the same time.
- Good understanding of workplace policies and procedures.
- Strong teamwork skills and the ability to work well with wider business teams to support commercial goals.
- Confidence in calming difficult situations and turning negative interactions into positive outcomes.
- Composure under pressure and the ability to meet deadlines.
- Capable of working independently as well as collaboratively.
Working pattern
This is an online customer service role and requires flexible availability, including late nights, weekends, and public holidays.
Equal opportunity
Honey Birdette welcomes applicants from all backgrounds and values diversity in shape, size, ethnicity, and orientation. The company encourages people who are motivated by self-empowerment and self-love to apply.