Customer Service Administrator - Order Fulfilment

About Teleflex

Teleflex Incorporated is a leading global medical technology provider committed to enhancing health and life quality worldwide. Our vision is to be the most trusted partner in healthcare, offering a wide range of solutions in anesthesia, emergency medicine, interventional cardiology, radiology, surgical, vascular access, and urology. Our brands include Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™, and Weck™, all united by a strong mission to improve healthcare.

Position Overview

This role primarily involves supporting customer service functions through efficient processing of customer orders and related transactions within the order-to-cash cycle.

Key Responsibilities

• Collaborate within a multidisciplinary team to ensure accurate and prompt processing of orders received by phone, fax, or other channels.
• Perform order entry activities with high accuracy.
• Handle processing of product returns promptly and efficiently.
• Manage credit and debit memo processing.
• Coordinate delivery scheduling and processing.
• Oversee invoice preparation and processing tasks.
• Review pricing details to maintain accuracy.
• Carry out general data entry related to the overall order-to-cash process.

Required Qualifications and Experience

• Fluency in English is mandatory.
• Possess 1 to 2 years of experience in a fast-paced customer service environment, preferably within a multinational company.
• Demonstrate high attention to detail and excellent time management abilities.
• Capable of meeting tight deadlines under pressure.
• Flexibility to work beyond standard hours if necessary.
• Proficient computer skills, with knowledge of Microsoft Office and SAP considered advantageous.

Specialized Skills and Attributes

• Self-motivated with an ability to work independently or as part of a team.
• Approachable, enthusiastic, flexible, and adaptable.
• Strong organizational skills with cultural awareness and sensitivity.
• Sound judgment and problem-solving capabilities, understanding impact on company and customers.
• Effective collaboration and influencing skills both internally and externally.
• Excellent written and verbal communication skills.
• Focused on achieving goals that benefit customers and business objectives.
• Skills in coaching and mentoring others.

Additional Information

Travel requirements for this position are estimated at less than 10%. The working environment is office/professional onsite. Teleflex is committed to equal opportunity and welcomes individuals from diverse backgrounds, aiming to foster an inclusive and supportive workplace. Reasonable accommodations can be arranged upon request.

Note: Teleflex does not engage with unsolicited recruitment agencies and will not ask for payments or upfront equipment purchases during recruitment processes.