Customer Relationship Manager

Overview

Vivek Industries is inviting applications for the role of Customer Relationship Manager based in Hyderabad, Andhra Pradesh. This position is an in-office role focused on fostering strong partnerships with key clients and driving their success using the company's platform.

Key Responsibilities

• Serve as the main liaison for a portfolio of important business clients, nurturing long-term connections through proactive communication such as calls, emails, and face-to-face meetings.
• Ensure clients fully leverage the company's platform by onboarding new customers, holding periodic business reviews, and delivering customized solutions aligned with their hiring objectives.
• Promptly manage and resolve complex client queries and issues, collaborating with internal divisions like Tech, Product, and Sales to provide a smooth customer experience.
• Spot opportunities to expand client accounts via upselling or cross-selling additional company products or services, focusing on enhancing value and ROI.
• Maintain precise and current client data and activity histories within CRM tools (such as Salesforce or HubSpot) and analyze this data to monitor client engagement and health trends.

Qualifications and Skills

• A bachelor's degree in Business Administration, Marketing, Communications, or a closely related discipline.
• Outstanding verbal and written communication skills in English and Hindi are mandatory; knowledge of Telugu is a considerable plus.
• Proven experience using CRM systems like Salesforce or HubSpot and strong skills in Microsoft Office.
• Excellent problem-solving and analytical aptitude.
• A strong customer-centric approach coupled with empathy.
• Effective negotiation and presentation capabilities.
• Ability to juggle multiple client accounts and prioritize in a fast-paced work environment.

Additional Details

This role requires working from the Hyderabad office and being an energetic member of the team. The monthly salary range is 15,000 to 25,000 INR.