Customer Relationship and Optimizely (Episerver) Specialist

Overview

Capgemini is seeking a professional who can strengthen customer relationship solutions and digital experience delivery using Optimizely (Episerver). The role focuses on improving engagement, shaping scalable platform solutions, and supporting customer-centric digital journeys for enterprise clients.

Key Responsibilities

• Own the management and improvement of customer relationship solutions built on Optimizely to boost engagement and enhance digital experiences.
• Collect business needs, study customer journeys, and convert them into scalable solutions on the Optimizely platform.
• Set up, tailor, and support implementations across Optimizely CMS, Commerce, and the Digital Experience Platform (DXP).
• Work closely with business teams, developers, marketing specialists, and project managers to deliver outcomes centered on the customer.
• Track platform health, refine user journeys, and provide continuous support, enablement, and practical recommendations based on best practices.

Candidate Profile

The ideal candidate has strong experience in CRM, digital experience platforms, or Optimizely/Episerver delivery, along with working knowledge of CX, content management, and digital marketing processes. Hands-on ability with .NET/C#, APIs, integrations, SQL Server, Azure Cloud, and Agile delivery is important. The role also calls for excellent communication, stakeholder handling, problem-solving, and client-facing capabilities.

Why This Role

• Build your career with multiple growth paths, internal opportunities, and personalized guidance from leaders.
• Access a broad wellness package that includes health checks, telemedicine, insurance top-ups, elder care, partner coverage, and flexible support for new parents.
• Contribute to innovative technology projects and work on solutions that can address societal and environmental challenges.

About Capgemini

Capgemini is a global business and technology transformation partner powered by AI, working to create measurable value for clients. With nearly 60 years of experience, a diverse workforce of about 420,000 people across more than 50 countries, and end-to-end capabilities spanning strategy, technology, design, engineering, and business operations, the organization continues to deliver large-scale impact worldwide. The group reported global revenues of €22.1 billion in 2024.