Customer Relations Officer

Bajaj Life Insurance Company Limited

Bhubaneswar, Odisha, India · À temps plein

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Expérience: N'importe lequel
Salaire: INR 25,000 – INR 133,880 / month
Ouvertures: 1
Publié: il y a 5 heures

Mode de travail: Au bureau
CV: Candidature requise

Votre lieu de travail

Description de l'emploi

Role Overview

Join Bajaj Life Insurance Company Limited as a Customer Relations Officer based in Bhubaneswar, Orissa, India. This role focuses on fostering robust relationships with clients, resolving complex issues, supporting business growth, and leveraging data to improve customer satisfaction.

Key Responsibilities

Serve as the main contact for important clients, creating strategic plans tailored to their needs to build enduring loyalty.
Manage and resolve difficult customer complaints by collaborating closely with support teams for timely solutions.
Spot opportunities for cross-selling and upselling products or services, working hand in hand with sales to increase revenue.
Monitor and analyze customer satisfaction, buying behaviors, and market trends to enhance engagement approaches.

Compétences

Analyse des données Gestion de la relation client Planification stratégique Customer complaint resolution Sales Collaboration upselling strategies cross-selling techniques customer satisfaction tracking