Customer Operations Manager

About the Role

As a Customer Operations Manager based in Munich at the LEGO® Sales Office in Grasbrunn, you will shape seamless customer experiences across the DACH region. This hybrid role involves working three days onsite and up to two days remotely. Relocation assistance is not provided.

Key Responsibilities

• Lead and own end-to-end projects from conception to delivery, collaborating with international teams.
• Act as deputy to the Head of Customer Operations, preparing materials and contributing to key business discussions.
• Oversee a working student team, managing recruitment, onboarding, and daily coordination to ensure consistent performance.
• Manage order processing for important DACH accounts, working closely with key account managers to ensure customer satisfaction.
• Balance order intake with inbound logistics and transportation capacity, monitor budgets and performance, and optimize stock levels at customer sites.
• Ensure efficient delivery operations by coordinating transport planning and aligning with European warehouses, carriers, and customer warehouses, focusing on cost efficiency and handling returns and complaints.
• Maintain robust relationships with internal and external stakeholders, participate in customer meetings, and implement improvements based on customer survey insights.

About the Team

The Customer Operations team oversees the entire Order-to-Cash process across DACH, working with a wide range of retailers to ensure dependable, customer-focused delivery. Together, the team enhances product flow, inventory management, and customer experience, strengthening partnerships and performance.

Candidate Profile

• Proven experience in supply chain customer operations within an international consumer goods setting.
• Strong analytical and problem-solving skills, familiar with cross-functional processes in global organizations.
• Ability to make decisions, manage expectations, and meet targets through effective order and inventory management and claims resolution.
• Team player who actively contributes to development and collaboration efforts.
• Experience collaborating across departments, simplifying complex issues, and building trusted relationships.
• Proficiency in SAP, advanced Excel skills, and familiarity with Microsoft tools including Power BI.
• Understanding of order-to-cash processes in global companies with multiple partners.
• Preferably some experience mentoring early-career or working student teams.

Additional Information

Applications are reviewed continuously but the company reserves the right to modify or withdraw roles at any time. Interested candidates are encouraged to apply promptly.

Employee Benefits

• Enhanced paid Family Care Leave for significant life events.
• Coverage through life and disability insurance for all employees.
• Programs and resources that support physical and mental wellbeing and foster creativity and community.
• Generous colleague discount starting from the first day of employment.
• Bonus program rewarding achievement of company goals.
• Primary assigned workplace with a hybrid work policy averaging three office days per week.

Inclusion and Commitment

The LEGO Group is dedicated to fostering an inclusive and diverse culture where every individual feels safe, valued, and included. It is an equal opportunity employer advocating for equal pay and encourages candidates from all backgrounds to apply.

Positions with significant child engagement require Child Safeguarding Background Screening as a condition of employment due to the company's strong commitment to children's rights and wellbeing worldwide.

Join Us

Bring your aspiration to life and build your career with the LEGO® team.