Customer Experience Leader

About the Role

Join Woolworths Supermarkets New Zealand as a Customer Experience Leader based in Ashburton, Canterbury. You will spearhead a customer-centric service culture across all in-store touchpoints, ensuring that every interaction fosters a positive experience. Your leadership will also extend to the eCommerce channels, supporting seamless online order fulfillment and customer engagement.

Responsibilities

• Lead the daily operations of the Service Department focusing on cash handling, maintaining cleanliness, and ensuring customer-facing areas are well-presented.
• Manage timely and accurate completion of online order fulfillment, prioritizing product freshness and customer satisfaction.
• Analyze service performance data, collect customer feedback, and resolve issues to continually enhance satisfaction.
• Conduct regular performance reviews to identify improvements within department functions.
• Provide leadership support as Acting Store Manager when required and engage actively in team collaboration.

Candidate Profile

• Possess strong problem-solving aptitude and critical thinking skills, adept at building collaborative relationships internally and with stakeholders.
• Demonstrate effective leadership through delegation, coaching, monitoring progress, and delivering motivating feedback to the team.
• Exhibit excellent communication abilities to clearly convey tasks, deadlines, responsibilities, and performance expectations.
• Show proficiency in interpreting data insights and taking accountability to meet work objectives accurately and punctually.
• Behave in a manner that reflects the company’s core values consistently.
• Available to work four weekend shifts monthly, including at least one Saturday and one Sunday, along with one evening shift per week lasting until store closure.

Employee Benefits and Culture

• Enjoy team discounts on a variety of Woolworths Group brands and participate in a comprehensive rewards program aimed at recognizing dedicated contributions.
• Access to Sonder's confidential 24/7 personalized support services covering financial, medical, safety, psychological, and physical assistance for employees and their families.
• Experience the advantages of being part of a global organization with plentiful opportunities for career advancement across multiple disciplines and an extensive business network.

Our Values and Commitments

At Woolworths Group, we foster an environment where diversity, equity, inclusion, and belonging are fundamental. We celebrate and leverage diverse backgrounds and experiences to drive innovation and solve challenges effectively. We are committed to creating an inclusive workplace where all employees can bring their authentic selves and thrive.

Applicants can request accommodations to support them throughout the hiring process.