Customer Care Executive

About Apni Things

Apni Things is a rapidly expanding e-commerce brand specializing in premium home and kitchen products delivered throughout India. We take pride in offering top-quality products combined with outstanding customer service from the moment of purchase through after-sales support.

Key Responsibilities

• Manage customer queries via telephone, WhatsApp, email, and social media channels.
• Address customer concerns regarding orders, payments, shipping, product details, returns, replacements, and refunds.
• Conduct order confirmation calls prior to dispatch when necessary.
• Collaborate with warehouse and logistics teams to ensure prompt order fulfillment and delivery.
• Monitor shipments and proactively inform customers about delivery progress.
• Handle customer complaints professionally, ensuring timely problem resolution.
• Keep accurate records of customer interactions and update order statuses in company systems.
• Respond to inquiries with empathy and professionalism, providing effective solutions.
• Escalate complex issues to relevant departments as needed.
• Adhere to company standard operating procedures while maintaining high customer satisfaction levels.
• Gather customer feedback and communicate insights to enhance products and services.

Required Skills and Qualifications

• Fluent verbal and written communication skills in Hindi.
• Basic proficiency in English communication.
• Strong problem-solving and conflict management capabilities.
• Attentive listening and a customer-focused mindset.
• Ability to multitask and manage multiple conversations concurrently.
• Basic computer literacy.
• High attention to detail and excellent organizational skills.

Benefits and Perks

• Competitive monthly salary.
• A friendly and encouraging workplace culture.
• Opportunities for learning and career development.
• Incentives based on performance.
• Chance to contribute to a fast-growing direct-to-consumer e-commerce business.