Customer Assistant - Johnswell Road, Kilkenny

Overview

Join Lidl Ireland as a Customer Assistant at the Johnswell Road store in Kilkenny, where our main mission is to deliver a superior shopping experience for every customer. We seek enthusiastic, customer-focused individuals eager to learn and contribute in a dynamic retail environment. This role offers a standard 30-hour work week with wages starting at 460+ per week.

Daily Role and Shift Patterns

• Morning shift: Begin early at 5 or 6 am, stocking our acclaimed products and preparing bakery items to welcome customers at opening.
• Middle shift: Start mid-morning or early afternoon, maintaining store cleanliness, ensuring product freshness, assisting customers on the shop floor, and operating tills efficiently.
• Late shift: Serve customers with positive engagement at checkouts, replenish stock, and prepare the store for the following day.

Key Duties

• Interact politely and helpfully with customers.
• Adhere to stock loss prevention protocols across the store.
• Uphold high standards of cleanliness and hygiene both inside and outside the shop.
• Follow stock rotation and freshness practices to ensure quality.
• Properly manage all waste materials.
• Support stock-taking operations when required.

Essential Qualifications and Attributes

• Must be aged 18 or older due to alcohol sales requirements.
• Positive, proactive attitude with excellent customer service capabilities.
• Dependable and responsible with a readiness to exceed customer expectations.
• Comfortable working in a fast-paced, multifaceted setting.
• Strong team collaboration skills.
• Previous customer-facing experience preferred but not mandatory if the right attitude is demonstrated.

Compensation and Benefits

Lidl provides a transparent and equitable pay system encompassing:

• Starting wage at 15.40 per hour, progressing to 17.90 per hour after three years.
• Additional pay for unsocial hours, overtime, Sundays, and bank holidays.
• Entitlement to 20 days paid holiday annually (pro rata).
• Company pension scheme.
• Structured career advancement opportunities, including invitation to Leadership Academy for high performers.
• Discounts on Circle K fuel and Private Health Insurance.
• Cycle to Work program and mobile/broadband deals through Three network.
• Enhanced maternity and paternity leave, marriage leave, and access to Employee Assistance Programmes.

Salary Details by Year of Service

• Year 1: 15.40 basic, 19.25 unsocial hours, 23.10 overtime/Sundays, 30.80 bank holidays.
• Year 2: 16.20 basic, 20.25 unsocial hours, 24.30 overtime/Sundays, 32.40 bank holidays.
• Year 3: 16.90 basic, 21.13 unsocial hours, 25.35 overtime/Sundays, 33.80 bank holidays.
• Year 4: 17.90 basic, 22.38 unsocial hours, 26.85 overtime/Sundays, 35.80 bank holidays.

Diversity and Inclusion

Lidl is committed to equal opportunity employment. We ensure accessibility and accommodations during recruitment for applicants with special needs, and we value diversity across all facets including gender, civil or family status, sexual orientation, age, disability, ethnicity, religious or political beliefs, and membership in traveller communities.