CRM Executive

About the Company

Reliable Enterprises India Private Limited, based in Ludhiana, specializes in the manufacture and supply of school uniforms, corporate uniforms, workwear, and customized institutional apparel. The company emphasizes quality production, punctual deliveries, customer satisfaction, and fostering long-term partnerships.

Job Overview

The CRM Executive plays a vital role in nurturing customer relationships by managing inquiries and coordinating with various internal teams to track orders and ensure customer demands are met promptly. This position demands excellent communication, follow-up capabilities, coordination, and accurate record-keeping skills.

Key Responsibilities

• Professionally address customer communications via calls, WhatsApp, and emails.
• Maintain consistent interaction with current customers to understand and fulfill their requirements.
• Handle queries, complaints, and service issues ensuring prompt resolution.
• Regularly follow up on orders, sample approvals, and pending requests.
• Coordinate across departments including Sales, Production, Sampling, and Dispatch to keep customers informed on order status and schedules.
• Escalate significant customer concerns to senior team members.
• Keep customer databases and communication records updated accurately using Excel, Google Sheets, or CRM platforms.
• Prepare daily and weekly CRM reports as needed.
• Support sales teams by maintaining and updating customer information and follow-up logs.
• Monitor order progress from requirement collection through dispatch to ensure commitments are met timely.
• Produce and maintain follow-up and customer status documentation for management review.

Required Skills and Experience

• Excellent verbal and written communication skills in Hindi and English.
• Effective customer handling, follow-up abilities, and problem-solving skills.
• Proficiency with MS Excel, Google Sheets, and basic computer operations.
• Strong coordination and teamwork capacities.
• Ability to handle multiple tasks efficiently and meet deadlines.
• Professional demeanor and positive attitude.

Preferred Qualifications

• Prior experience in CRM, customer support, or coordination, ideally within garment, textile, or manufacturing sectors.
• Familiarity with CRM software applications.
• Capability to operate well under pressure while managing diverse customer needs.

Educational Qualifications

Any graduate; Bachelor of Commerce (B.Com), Bachelor of Business Administration (BBA), or Bachelor of Arts (BA) degrees are preferred.

Experience

A minimum of 2 years’ professional exposure in CRM, customer support, or related coordination roles. Preference given to candidates from garment, textile, or manufacturing backgrounds.

Compensation

The monthly salary ranges between ₹16,000 and ₹18,000, dependent on the applicant’s experience, skills, and interview outcomes.

Additional Information

• Both male and female applicants are welcome to apply.
• Location: Guru Vihar, Rahon Road, Basti Jodhewal, Ludhiana, Punjab.
• Reporting: The position reports to the CRM/Department Head.
• Number of vacancies: 1.