Costing Clerk

Role overview

Volvo Commercial Vehicles (VCV) Gold Coast is looking for a Costing Clerk to support its Carrara dealership operations. This role sits within the Volvo Group Australia network and contributes to the service and administration functions that help keep workshop activity running smoothly.

Key duties

• Respond to customer service enquiries and related questions.
• Process customer invoicing, purchase orders, and warranty claim preparation.
• Check that receipting and system entries for all workshop invoices are accurate and kept current.
• Provide occasional front counter assistance, including answering calls, scheduling bookings, and generating job cards.
• Maintain warranty parts inventory for claim purposes.
• Prepare and oversee vehicle service schedules for contract vehicles.
• Coordinate with workshop supervisors to help ensure job quality, turnaround times, and warranty requirements are met.
• Deliver general administrative support to the Administration Supervisor.

Team and working arrangements

You will be part of a close-knit dealership team in Carrara, working alongside the maintenance workshop and supporting customers. The standard working pattern is Monday to Friday, roughly 7:00am to 3:00pm, with flexibility around start and finish times. Minimal overtime may be needed, especially at month-end. Any overtime is paid at time and a half for the first three hours and double time after that.

Candidate profile

The ideal person is proactive, relationship-oriented, and comfortable working in a collaborative environment. This role suits someone who enjoys taking initiative and contributing to a team that is focused on growth.

Experience and skills

• Prior experience in a similar position, preferably within the automotive sector.
• Strong numerical ability and confidence using Excel.
• Comfort learning new computer systems and software quickly.
• Clear and effective communication skills.
• Customer-focused mindset.
• Strong attention to detail and good time management.
• Ability to help develop or document new processes and procedures.

Benefits

• Competitive compensation and benefits package.
• Flexible working arrangements to support work-life balance and a safer, healthier workplace.
• Participation in the monthly Retail Incentive Program, if eligible.
• Free, confidential mental health support for employees and family members through Sonder EAP.
• Access to broad career development opportunities, including global and cross-functional growth.
• Option to buy an additional week of annual leave.
• Generous parental leave policy, including superannuation.

Additional information

Applications by mail are not accepted. Volvo Group describes itself as a global organisation focused on efficient, safe, and sustainable transport solutions, with a culture built on teamwork, care, inclusiveness, and empowerment.