Content Operations Coordinator

Overview

We are seeking a Content Operations Coordinator to become a part of a global team supporting Music, Video, and Podcast content supply chains. The role involves operational assistance to ensure content availability globally by collaborating closely with content partners and internal teams such as Product, Technology, Licensing, Commercial Partnerships, Trust & Safety, and Customer/Creator Support. The team spans multiple locations worldwide but this position is fully remote, requiring working hours aligned with the Central Standard Time (CST) zone.

Key Responsibilities

• Manage and process diverse complex incoming requests daily.
• Handle high volumes of support tickets resolving various issues.
• Interpret operational challenges and escalate when necessary.
• Diagnose ingestion and content curation problems, coordinating solution efforts with internal and external stakeholders.
• Assist in team projects, perform research, and collect necessary information.
• Communicate effectively with content providers and internal departments.
• Enhance process efficiency and documentation related to handling incoming requests.
• Support execution of priority team initiatives.
• Work may include holidays to ensure continuity, compensated with equivalent time off during the week.

Candidate Profile

• Proficient in English; knowledge of Spanish or Portuguese is advantageous but not mandatory.
• Experience with customer relationship management systems like Salesforce or Zendesk.
• Minimum of two years' experience in the music or podcast industry, or within digital service providers, or operational roles in major technology companies.
• Strong communication skills with the ability to meet deadlines and operate efficiently within a dynamic environment.
• Proactive about improving work processes and contributing to internal projects with attention to detail.
• Ability to adapt quickly and collaborate effectively across asynchronous, global workflows.
• Comfortable working in a fast-paced setting and managing urgent escalations.
• Familiarity with metadata standards such as DDEX and RSS is a plus.
• Experience with AI automation or AI technologies is beneficial but not required.

Additional Information

The employer is committed to diversity and inclusion, providing equal opportunities regardless of age, race, gender, sexual orientation, disability, or veteran status. Benefits for eligible professionals include health contributions, matched retirement plans, and flexible spending accounts.