Community Manager

Role overview

The Community Manager supports the day-to-day on-site running of residential properties, combining administrative coordination with a high level of tenant service. The position focuses on maintaining smooth operations, handling resident needs, and helping create a positive community environment.

Key responsibilities

• Promote available units, conduct property showings, handle rental enquiries, process applications, verify credit references, forward documents to head office for approval, and finalize lease agreements while maintaining thorough logs of calls, emails, and walk-in visits.
• Respond quickly to tenant concerns and complaints, aim to resolve issues within 24 hours, coordinate minor repairs and maintenance support, and manage tenant interactions professionally and respectfully, especially when disagreements arise.
• Remain reachable during work hours, act promptly in emergencies, prioritize accommodation-related requests, follow accessibility requirements, and organize tenant engagement activities that strengthen community connections.
• Maintain fire safety records, carry out routine inspections, keep logbooks aligned with company procedures, collect and deposit rent, monitor expenses, support audit preparation, and manage administrative tasks such as email correspondence, faxing, notices, and transaction records.
• Prepare accurate paperwork for leases, inspections, and resident files, and keep expense information updated in property management software.

Work schedule and compensation

• This is a full-time, on-site role in Trenton, Ontario, Canada.
• Working days are Monday to Friday, with morning availability required.
• Annual compensation is $48,000.
• Employer-paid health and dental benefits are included.

About the employer

Skyline Group of Companies is a capital management business involved in acquiring, developing, and managing real estate properties and clean energy assets, which are offered as private alternative investment products.

Additional information

The organization offers a competitive pay structure, employer-paid benefits, an employee savings plan with matching contributions, paid volunteer days, ongoing training, and opportunities to grow. The workplace emphasizes inclusion, empathy, diversity, and accessibility. Accommodation requests can be made through Human Resources.

Equal opportunity statement

The employer is committed to equal opportunity, diversity, and accessible hiring practices.

Application note

Applications are invited online through the employer's careers page.