Collections Officer

Company Overview

A to Z Services is an integrated facility management business offering tailored support solutions for commercial, industrial, educational, residential, and healthcare properties throughout Qatar.

Role Summary

The Collections Officer will work full-time from the Doha office and report directly to the Credit Control Manager. The purpose of this role is to recover overdue receivables, maintain disciplined follow-up on past-due accounts, and support prompt payment in accordance with company procedures.

What You Will Do

• Monitor aging reports to identify overdue balances and prioritize follow-up actions.
• Reach out to customers by phone and email to pursue collections and maintain payment momentum.
• Discuss and agree on suitable payment plans when circumstances require it.
• Record all collection interactions and outcomes accurately in the system.
• Work closely with finance and operations teams to address billing issues and settle disputes.
• Support account reconciliation activities and help ensure records remain accurate.
• Prepare periodic collection updates and reports for management review.

Requirements and Qualifications

• A bachelor’s degree in Finance, Accounting, Business Administration, or an equivalent field is required.
• At least 3 years of practical collections experience in Qatar is mandatory, ideally gained in a large organization handling both B2B and B2C recovery.
• Strong familiarity with the local market is important for this role.
• Demonstrated ability to follow up persistently while preserving professional client relationships.
• Good customer service and communication skills are needed to manage client conversations and disputes effectively.
• Working knowledge of finance concepts such as invoices, credit notes, payment terms, and account reconciliation is expected.
• Proficiency in MS Office, especially Excel, along with exposure to ERP or accounting software, is required.
• The candidate must be available for full-time on-site work in Doha and be able to coordinate across teams under time pressure.

Additional Information

This position is based in Doha, Qatar and is structured as a full-time, on-site role.