Cold Caller / Appointment Setter - Veripass

Role overview

VeriPass is looking for a Cold Caller / Appointment Setter to reach out to potential leads, introduce the company, assess interest, and secure bookings for a complimentary 30-minute Discovery Call with immigration specialists. This is a performance-focused position where your primary goal is to generate interest, share the booking link, and ensure qualified prospects schedule appointments for the sales team.

What the job involves

• Place outbound calls to assigned leads each day.
• Present VeriPass and explain the purpose of the free 30-minute Discovery Call.
• Assess prospects using criteria such as immigration goals, timeline, readiness, and level of interest.
• Motivate qualified leads to book a Discovery Call.
• Share booking links through WhatsApp, SMS, or email.
• Follow up with prospects who received a link but have not yet scheduled.
• Confirm that appointments are successfully booked.
• Record call results, notes, and booking status in the CRM.
• Pass urgent or high-intent leads to Customer Support or the Sales Team.
• Maintain a courteous, professional, and convincing communication style.
• Work toward daily appointment booking goals.

Compensation

The monthly base salary is ₦300,000. Additional incentives may be offered depending on performance, the quality of appointments booked, and closed deals.

Daily target

The expected output for this role is at least 10 valid booked appointments per day. These bookings must be properly qualified and scheduled for the free 30-minute Discovery Call.

Ideal candidate

The best fit for this role is someone who is confident speaking on the phone, persuasive, disciplined, and comfortable interacting with many prospects every day. You should be able to handle rejection, work from a script, think quickly, and lead interested people toward booking a call without coming across as pushy.

Requirements

• Prior experience in cold calling, telemarketing, appointment setting, sales, customer support, or call center work.
• Strong spoken communication skills.
• Professional phone manners.
• Ability to influence and persuade prospects in a respectful way.
• Comfort with making a large number of outbound calls every day.
• Ability to use scripts naturally rather than sounding robotic.
• Good at handling objections.
• Familiarity with CRM software, spreadsheets, WhatsApp, email, and call tracking tools.
• Consistent follow-up habits.
• Comfort working toward daily and weekly performance targets.
• Excellent spoken English.
• Experience in immigration, travel, education, consulting, or professional services is helpful but not required.

Performance measures

• Daily number of outbound calls made.
• Number of prospects successfully reached.
• Number of qualified prospects identified.
• Number of booking links shared.
• Number of Discovery Calls scheduled.
• Appointment attendance rate.
• Quality of appointments booked.
• Accuracy of CRM entries.
• Consistency of follow-ups.
• Ability to meet or surpass the target of 10 booked appointments per day.

Role clarification

This position is not responsible for closing clients into VeriPass’s full package. Your job is to contact leads, qualify interest, build urgency, send the booking link, and get the prospect to schedule a free 30-minute Discovery Call. The Sales Closers will handle the package presentation and payment conversion.

What success looks like

A strong performer in this role will book at least 10 qualified appointments each day, keep accurate call records, follow up quickly with interested prospects, explain the value of the Discovery Call clearly, maintain a trustworthy and professional tone, and contribute effectively to the lead-to-client conversion process.