Club Receptionist

About the Role

Al-Qadsiah Saudi Club is building a lasting impact that reaches beyond match results, with a focus on ambition, teamwork, and innovation. This position offers the chance to contribute to the club’s broader sports vision while supporting a polished, welcoming front-desk experience at the main reception.

Position Purpose

The Club Receptionist for the main reception is the first point of contact for visitors, employees, guests, contractors, and approved external stakeholders. The role is centered on delivering a professional welcome, coordinating access and visitors, supporting internal communication, and ensuring daily reception work follows club standards and approved procedures.

Key Responsibilities

• Oversee the main reception desk and maintain a polished front-of-house presence throughout working hours.
• Greet and support visitors, staff, VIP guests, contractors, and approved external parties in a courteous and helpful way.
• Keep the reception area tidy, organized, and aligned with the club’s image.
• Offer basic directions to the right department, meeting room, office, or contact person.
• Handle routine operational tasks raised at reception and carry out other duties assigned by the Operations Department.
• Record visitor details and keep accurate logs in coordination with Security and Operations.
• Work with Security to ensure visitor entry and access procedures are properly followed.
• Verify visitor information with the relevant internal contact before access is approved or coordinated.
• Support access arrangements for formal meetings, VIP visits, match days, and club events when needed.
• Escalate visitor issues, access concerns, unusual observations, or incidents to the direct supervisor.
• Protect confidentiality when dealing with visitor data, access records, and internal messages.
• Answer incoming calls, manage general questions, and route calls to the right departments or individuals.
• Receive and direct documents, deliveries, and correspondence when required.
• Coordinate visitor arrival times, meeting schedules, and basic guest needs with internal teams.
• Maintain clear and professional communication with employees, guests, contractors, and service providers.
• Escalate urgent or sensitive matters to the Operations Supervisor or Operations Manager.
• Support reception arrangements for official meetings, internal programs, VIP visits, match days, and club events.
• Share arrival details, visitor lists, and meeting room directions with relevant departments.
• Assist with front-of-house setup, including guest flow, waiting-area readiness, and visitor guidance.
• Follow up with hospitality, housekeeping, security, and facilities teams when support is needed.
• Record observations and any additional needs identified during meetings, visits, or events.
• Monitor the reception area, main entrance, waiting spaces, and nearby shared areas during working hours.
• Report cleanliness, maintenance, lighting, air-conditioning, furniture, or safety concerns as needed.
• Coordinate with housekeeping, maintenance, or facilities teams to resolve minor service issues.
• Keep emergency exits, entrance areas, and visitor movement paths clear and safe.
• Support the club’s standards for front-office presentation and visitor experience.
• Maintain visitor logs, reception notes, call records, and handover notes as directed by the line manager.
• Document access observations, complaints, incidents, pending items, and follow-up actions.
• Provide a clear handover to the next shift or the relevant Operations team member when required.
• Ensure reception records are accurate, confidential, and ready for operational review.
• Help implement SOPs related to reception, access control, communication, and reporting.

Required Qualifications

• A diploma or bachelor’s degree in Business Administration, Hospitality, Public Relations, Sports Management, or a related field is preferred.
• Prior experience in reception, customer service, hospitality, front office, or sports club operations is preferred.
• Strong communication ability in both Arabic and English.
• Working knowledge of Microsoft Office and basic administrative systems.
• Flexibility to work during events, match days, weekends, or holidays when required.

Skills and Competencies

• Professional presentation and strong interpersonal communication.
• Customer service and hospitality-oriented mindset.
• Ability to interact appropriately with visitors, employees, VIP guests, contractors, and stakeholders.
• Strong coordination and organizational skills.
• Comfort working under pressure during busy periods, events, and official visits.
• Careful attention to detail and respect for procedures.
• Discretion, confidentiality, teamwork, adaptability, and a positive attitude.

Key Performance Indicators

• Readiness and professional appearance of the reception area during working hours.
• Accuracy and completeness of visitor logs and access records.
• Speed of response to visitor questions, calls, and reception requests.
• Quality of coordination with Security, Operations, and internal departments.
• Adherence to visitor access, confidentiality, and safety procedures.
• Volume of unresolved reception issues or repeated complaints.
• Timeliness and quality of handovers, reports, and follow-up actions.
• Visitor and user satisfaction with front-of-house support.

Working Conditions

This is a front-of-house position requiring ongoing presence at the main reception area. The role involves regular interaction with visitors, employees, VIP guests, contractors, and service providers. Support during weekends, match days, events, and holidays may be needed depending on club requirements. The employee must remain available during assigned hours to respond to reception and access needs, and will coordinate closely with Operations, Security, Housekeeping, Hospitality, Facilities, and other internal teams.

Overall Purpose

The purpose of this role is to maintain a professional, well-organized, and welcoming reception experience, coordinate visitors and access properly, support internal communication, and ensure all reception-related observations, requests, and records are handled accurately and escalated promptly.

Benefits

• Join a club that is helping shape the future of Saudi sports and aiming to set higher standards of excellence.
• Be part of a workplace that values quality, accountability, diversity, synergy, innovation, ambition, and harmony.