Clinical Applications Solutions Specialist

About Upward Health

Upward Health is a multidisciplinary medical group providing in-home, around-the-clock whole-person care. Our team addresses physical, behavioral, and social health needs at the patient's location, aiming to enhance their overall well-being. From doctors to Care Specialists and support staff, everyone is committed to improving patient outcomes. Our comprehensive care approach results in 98% patient satisfaction.

Role Overview

The Clinical Applications Solutions Specialist will focus on designing, developing, and refining clinical workflows within various Clinical Applications, especially the AthenaOne Electronic Health Record (EHR) system. Reporting to the Manager of Clinical Applications Solutions, this role is pivotal in analyzing processes and implementing enhancements to boost both clinical and operational efficiency. It includes hands-on workflow design, clinical collaboration, and solution deployment as part of the Clinical Applications team.

Primary Responsibilities

• Examine clinical workflows to identify improvement opportunities within AthenaOne.
• Create and configure solutions that optimize end-to-end workflows.
• Serve as a subject matter expert for Clinical Applications tools such as AI-native encounter, Population Intelligence, and Quality tools.
• Partner with clinical personnel to gather requirements and confirm solution effectiveness.
• Support evaluation and deployment of third-party tools or Athena Marketplace offerings.
• Develop job aids, standard operating procedures, and training content.
• Conduct virtual or face-to-face training for clinical and operational teams.
• Keep updated on new product releases and ensure team preparedness for Clinical Applications features.
• Maintain documentation accuracy and comply with change management protocols.
• Contribute to ongoing process improvement efforts across clinical units.

Qualifications and Skills

• Have 2 to 4 years of experience working with Electronic Health Records, preferably AthenaOne.
• Familiarity with clinical workflow support, process improvement initiatives, or application configuration.
• Experience or exposure to healthcare operations or care coordination is desirable.
• Working knowledge of AthenaOne functionality and workflows.
• Basic understanding of healthcare regulations such as HIPAA, MIPS, and HEDIS.
• Adeptness with clinical documentation systems and care management workflows.
• Strong communication skills to engage both clinical and technical stakeholders.
• Analytical mindset with keen attention to detail.
• Capacity to rapidly learn and adapt to changing workflows and systems.
• Effective organization skills with the ability to manage competing priorities.
• Collaborative and team-focused work style.

Key Competencies

• Execution Excellence: Delivers detailed, high-quality solutions with reliability.
• Collaboration: Engages well with cross-functional teams and stakeholders.
• Problem-Solving: Identifies challenges and devises practical, scalable interventions.
• Learning Agility: Quickly gains expertise in new systems, workflows, and tools.
• Clinical and Technical Knowledge: Understands clinical workflows and their enabling technologies deeply.

Additional Information

Upward Health is committed to equal opportunity employment and fostering a diverse and inclusive workforce. This job summary outlines typical duties but is not exhaustive of all responsibilities.