Client Manager

Role Overview

The Client Manager serves as a pivotal client-facing banking professional responsible for ensuring smooth onboarding, implementation, credit oversight, and coordination of services. Acting as the main liaison between clients and internal teams, this role guarantees operational excellence and robust relationship management.

Key Responsibilities

• Sustain professional interactions with client representatives and grasp their core business drivers.
• Support Subsidiary, Regional, and Parent Account Managers in client origination efforts, identifying and generating straightforward business opportunities alongside management.
• Contribute actively to business campaigns, including account planning, market evaluation, and targeted initiatives by corridor or product.
• Coordinate credit request handling collaboratively across internal stakeholders, monitor credit usage, and escalate any irregularities as appropriate.
• Oversee full client onboarding processes, from initiating customer relationship management requests through to post-implementation activities, including document management and client education for smooth transitions.
• Serve as the primary contact for addressing and resolving client escalations, streamline daily operational workflows, and track client feedback effectively.
• Hold complete accountability as the Know Your Customer (KYC) custodian for assigned client portfolios, ensuring accuracy and regulatory compliance within client profiles.
• Demonstrate prudent risk evaluation aligned with firm policies, safeguarding corporate reputation, assets, and adherence to applicable legal and regulatory standards, while transparently managing and escalating control matters.

Qualifications and Skills

• Professional experience ranging from two to five years in client management or related financial services roles.
• Functional knowledge of financial products, operational processes, and a solid understanding of KYC and Anti-Money Laundering regulations.
• Strong problem-solving aptitude with proven capacity to address and resolve client issues and escalations.
• Excellent communication and interpersonal skills, committed to delivering exceptional client service and building enduring client relationships.
• Impeccable attention to detail and accuracy across work deliverables.
• Educational background: Bachelor’s degree or equivalent professional experience.

Additional Information

This position is embedded within the Institutional Banking job family, specifically under Corporate Banking. The employment type is full-time, with a work location in Dubai, UAE.

Citi values diversity and equal opportunity, providing employment decisions without regard to any protected characteristic. Reasonable accommodations are available for candidates with disabilities. Further information regarding EEO policies and rights is accessible upon request.