Casual Porter at Rhinefield House Hotel - Brockenhurst

About Rhinefield House Hotel

Located in the heart of the New Forest at Brockenhurst, Hampshire, Rhinefield House Hotel provides an exceptional hospitality environment. This grand former hunting lodge exquisitely combines classical charm with contemporary luxury, featuring elegant oak-panelled interiors, stunning chandeliers, and the ornate Armada Restaurant. Rhinefield House offers a unique opportunity to cultivate a career in hospitality while delivering memorable experiences to guests within a welcoming and professional team.

Role Overview

As a Porter, you will be a vital initial point of contact, warmly greeting guests and assisting them through their stay with attentive, customised service. Responsibilities include helping with guest arrivals, parking assistance, managing luggage, and providing insightful recommendations to enhance guests' experiences of both the hotel and local area. A collaborative approach and effective communication with other hotel departments are essential to ensure smooth, high-quality customer service.

Key Responsibilities

• Greet and engage guests to provide a positive first impression.
• Assist with arrivals including valet parking and luggage handling.
• Offer personalised guidance and recommendations on hotel facilities and local attractions.
• Coordinate with hotel teams to maintain service flow and guest satisfaction.

What We Offer

• Starting salary of £13.00 per hour plus service charge, with merit-based pay increments.
• Inclusive workplace culture promoting friendship, diversity, and teamwork.
• Career growth opportunities through internal and external training, including apprenticeships and recognized industry courses.
• 28 days paid leave per year (including bank holidays), increasing to 33 days with tenure.
• Uniform and meals provided during shifts.
• Access to free parking on site, where applicable.
• Employee wellbeing support through an assistance program.
• Company pension plan, enhanced sick pay and life insurance coverage.
• Online discounts on retail, dining, health and wellness services.
• Reduced rates on hotel stays, food, drinks, spa treatments, and products.
• Annual loyalty incentives such as afternoon teas and overnight stays.
• Referral bonus for recommending new colleagues.
• Recognition through Colleague of the Month and annual awards ceremonies.
• Regular social events and appreciation gatherings.

Candidate Profile

• Energetic, welcoming attitude with a passion for providing outstanding guest service.
• Team-oriented and eager to contribute to a culture of excellence and cooperation.
• Ability to anticipate guest needs through emotional intelligence and proactive thinking.
• Willingness to creatively resolve challenges and maintain professionalism under pressure.
• Knowledge of the local New Forest area and key points of interest is an advantage.

Additional Information

• This is a full-time, permanent position working five days per week, including weekends on a rota, totaling approximately 40 hours/week, with flexible scheduling where possible.
• Employment is subject to eligibility to live and work in the UK.
• Hand Picked Hotels is committed to equal opportunities and sustainability, holding Green Tourism accreditation in all hotels.