Capex Operations Manager

About The Role

The Capex Operations Manager serves as both an active operations leader and mentor, enhancing the operational systems and procedures that drive capital project execution within North America Capex Engineering. This role combines direct responsibility for portfolio operations, monitoring, governance, and compliance with mentoring and managing Project Coordinators to ensure improved project delivery and consistency across the organization.

Key Responsibilities

• Lead and manage PMO systems, procedures, and enforce policies that support consistent capital project outcomes.
• Oversee onboarding and deliver system/process training to new Project Managers and Project Coordinators.
• Handle system issue resolution, manage support tickets, and provide user assistance.
• Maintain standard operating procedures for users and ensure policies and engineering processes are strictly followed.
• Provide direct coaching, support, and coordinate workloads for Project Coordinators.
• Manage onboarding, role development, escalation handling, and daily execution support for Project Coordinators.
• Assist with performance management to increase consistency and efficiency across the Project Coordinator team.
• Conduct audits of project files and operational health checks to improve quality and policy compliance.
• Support portfolio management through KPI reporting, milestone tracking, demand reporting, and monitoring 90-day TPR/CAR activities.
• Facilitate monthly Business Unit Capex Review meetings and assist site calls led by Engineering leadership.
• Participate in CWIP compliance, oversee capitalization tracking, and assist with project closeout procedures.
• Support capital expenditure planning activities, including one-year and three-year planning processes.
• Coordinate PITR and TPR processes, including reviewing templates, preparing pre-reads, documenting meeting minutes, and tracking actions.

Required Skills and Experience

• Background in PMO operations, project operations, capital portfolio management, or engineering operations.
• Ability to function as both an executor and coach, effectively balancing task delivery and team support.
• Competence in project governance, reporting, compliance, and process management.
• Experience onboarding and training teams on systems and operational workflows.
• Strong facilitation and stakeholder coordination skills across various functions and business units.
• Ability to prioritize and manage multiple tasks with consistent follow-through under fast-paced conditions.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with reporting tools, systems, templates, and process documentation.
• Strong communication skills, capable of leading meetings, tracking actions, and managing escalations.
• High level of ownership, sound judgment, and meticulous attention to detail.

Preferred Qualifications

• Experience in engineering, manufacturing, capital projects, or operational environments.
• Previous support experience for Project Coordinators, analysts, or similar operational roles.
• Knowledge of capitalization processes, CWIP compliance, and project closeout procedures.
• Familiarity with PITR, TPR processes, SharePoint, and portfolio reporting rhythms.

Success Metrics for the First Year

• Establish a strong reputation as the operational lead for core PMO systems, reporting, and governance activities.
• Enhance consistency and responsiveness in resolving issues, onboarding, and delivering user support.
• Improve the effectiveness of Project Coordinators through coaching, workload clarity, and practical assistance.
• Increase transparency and insight into portfolio health using dependable KPI, milestone, and demand reporting.
• Strengthen adherence to processes and compliance regarding PITR, TPR, CWIP, capitalization, and project closure tasks.
• Reduce operational obstacles to allow project teams to focus more on project execution and less on administrative duties.