M
Call Quality Analyst
Hyderabad, Telangana, India · À temps plein
Soyez le premier à postuler
- Expérience
- N'importe lequel
- Salaire
- INR 20,000 – INR 30,000 / month
- Ouvertures
- 1
- Publié
- il y a 6 heures
- Mode de travail
- Au bureau
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Job Overview
We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.