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Call Centre BPO Executive
Mumbai, Maharashtra, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 15,000 – INR 28,000 / month
- Ouvertures
- 1
- Publié
- il y a 1 heure
- Mode de travail
- Au bureau
- Éducation
- Réussite au baccalauréat
- Admissibilité
- Candidates must have completed 12th grade, be aged between 18 and 37 years, and possess basic English communication abilities. Open to all genders and welcoming both new entrants and experienced professionals.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Role
Digitide Solutions Limited is seeking Customer Support Executives to work with prominent Airlines and Banking clients across multiple locations in Mumbai including Thane, Andheri, Navi Mumbai, and the Western & Central suburbs. This full-time day shift role involves addressing customer inquiries via calls, emails, or chat platforms, with a focus on delivering precise information, resolving complaints swiftly, and ensuring customer satisfaction.
Responsibilities
- Manage inbound and outbound customer communications in a professional manner.
- Provide assistance for airline reservations, banking services, account details, transaction queries, and service-related requests.
- Handle and resolve customer grievances, escalating issues when necessary.
- Keep detailed and accurate customer records and documentation.
- Adhere strictly to company policies, procedural guidelines, and quality benchmarks.
- Ensure timely problem resolution to maintain excellent customer experience.
Requirements
- Completed minimum education of 12th standard.
- Age range between 18 and 37 years.
- Open to all genders.
- Freshers as well as candidates with prior experience are encouraged to apply.
- Basic proficiency in English communication is mandatory.
Work Details
- Full-time day shift at the office premises.
Compensation and Benefits
- Competitive salary package ranging from ₹15,000 to ₹26,000 monthly, including fixed pay and performance incentives.
- Payment frequency options include weekly and monthly.
- Additional remuneration such as overtime pay and joining bonus may be applicable.
- Social security benefits including Provident Fund (PF), Employee State Insurance (ESI), and medical insurance coverage.
- Allowances for travel, mobile, and internet expenses based on the role.
- Paid training sessions and avenues for career advancement.
Additional Information
This is a genuine direct hiring opportunity with no registration or placement charges. Interested applicants should apply promptly to consider their candidature.