Business Analyst III - AI and Data Analytics

About DHL

DHL leads as the world's top delivery and logistics company, recognized globally as the No. 1 World's Best Workplace™ by authorities including Great Place to Work and Fortune Magazine. Committed to fostering a dynamic environment, DHL empowers each employee to positively impact the business, embracing a culture rooted in dedication—to the company, colleagues, and global communities. Our workforce benefits from competitive remuneration alongside extensive programs and services enhancing personal life quality.

Role Overview

DHL offers an immediate opening for a Business Analyst focused on Artificial Intelligence and Data Analytics. This pivotal role bridges operations, trade compliance, customs brokerage, finance, and IT teams to revolutionize clearance operations through data and AI-informed strategies. The analyst will evaluate and optimize comprehensive clearance procedures, securing compliance, efficiency, cost-effectiveness, and timely import/export activities. Utilizing advanced analytics, machine learning, and automation, the position aims to uncover improvement areas, facilitate decision-making, and produce strategic insights supporting DHL’s logistics network and regulatory goals.

Key Responsibilities

• Conduct detailed analysis of operational and financial data to inform daily decision-making within DHL.
• Monitor, refine, and automate primary KPIs for clearance workflows including cycle times, delays, duty/tax forecasts, exception frequencies, and compliance risks.
• Create and manage interactive dashboards and self-service analytical tools, leveraging platforms such as Power BI.
• Interpret complex datasets into practical insights for stakeholders spanning Operations, Compliance, and leadership at gateways.
• Deploy AI and machine learning methods — like classification, anomaly detection, and forecasting — to enhance clearance processes and reveal patterns beyond traditional analytics.
• Assist in the development of intelligent automation solutions (e.g., Robotic Process Automation, workflow automation) for efficient repetitive task management within clearance and reporting.
• Integrate predictive analytics results into live dashboards and operational procedures to bolster real-time, data-driven decisions.
• Investigate and advocate for implementation of Generative AI capabilities such as automated report writing, document summarization, and tariff classification support.
• Build and sustain data pipelines with Python, SQL, and Snowflake supporting analytics and AI initiatives while ensuring data accuracy, governance, and reproducibility.
• Monitor AI model performance regarding precision, drift, and data integrity; support retraining and fine-tuning efforts.
• Collaborate with IT and data engineering teams for scaling and deploying analytics solutions.
• Identify process enhancements, cost savings, and service quality advancements within clearance operations using analytical insights.
• Analyze root causes for service disruptions and employ AI-driven pattern detection to minimize recurrence.
• Contribute to cross-departmental projects improving compliance, operational efficiency, and customer satisfaction.
• Uphold DHL’s standards concerning data governance, privacy, and ethical AI application, including comprehensive documentation and audit compliance.
• Facilitate regulatory compliance through data-driven validations and insights aligned with global trade laws.

Required Skills and Qualifications

• 2 to 4 years’ experience in data/business analytics or related fields.
• Bachelor’s degree in Business, Supply Chain, Logistics, Data Analytics, Finance, Computer Science, or equivalent expertise.
• Strong skills in Excel and foundational data analysis.
• Proficiency with Python, SQL, and Snowflake for data handling and analytics.
• Experience using data visualization software such as Power BI.
• Capability to analyze trends and convey insights effectively to business units.
• Knowledge and interest in Generative AI applications within business processes.
• Attention to detail with the capacity to handle multiple assignments under guidance.
• Motivation to learn about customs, trade, and logistics regulations and procedures.
• Must be able to secure access to secure airport zones by obtaining and retaining a Security Identification Display Area (SIDA) badge, which entails passing federal and other regulatory background validations.

Employee Benefits

• Competitive salary packages.
• Retirement savings plan with company 401(k) match.
• Comprehensive health plans including medical, dental, and vision coverage.
• Tuition reimbursement programs.
• Generous paid time off and paid leave options.
• Employee discount schemes.
• Employee support and work-life balance programs.
• Robust opportunities for professional development and training.

Diversity and Inclusion

DHL is committed to equal opportunity employment regardless of racial, gender, sexual orientation, identity, disability, veteran status, or any protected category. Accommodations for individuals with disabilities are available to support participation throughout the hiring process and employment.