Business Analyst

Overview

This role provides direct support to the CEO, engaging in both business operations and personal initiatives. It is ideal for someone eager to gain an in-depth understanding of how a business functions internally, witnessing decision-making processes firsthand rather than through theory.

You will be the main point of contact for the CEO to ensure delivery and consistent follow-through. Embedded in the CEO's operational rhythm—which includes daily and bi-daily stand-ups, weekly planning sessions, deep dives, and monthly committee meetings—you will accurately document discussions, monitor action items and deadlines, hold responsible parties accountable, and prepare actionable reports for the CEO and the leadership team.

Additionally, you will manage the CEO’s personal projects, which involve diverse and sometimes impromptu tasks requiring the same level of organization, tracking, and completion diligence, alongside maintaining confidentiality.

The company applies a structured working model across departments such as engineering, infrastructure, risk, legal, compliance, and commercial operations. Your role is vital in meticulously documenting and linking these processes between meetings to maintain consistency.

This position involves routine activities like recording minutes, maintaining action logs, updating trackers, and following up, all demanding high precision and discipline. Excelling here yields a comprehensive cross-functional understanding of the business rarely accessible and insights into the CEO's operational style. Taking full ownership reduces routine burdens on the CEO and senior management, allowing them to focus on strategic efforts. Those who exhibit curiosity and dependability are positioned well for advancement into senior analysis, delivery, and project management roles.

Primary Duties

• Serve as the CEO's key liaison to maintain continuity on actions, delivery, and follow-up across business and personal projects.
• Participate in stakeholder meetings involving multiple teams and functions daily, capturing discussions, decisions, and action items in real-time.
• Maintain a centralized, reliable action log that records each item’s owner, deadlines, and status to prevent oversight.
• Proactively coordinate with responsible parties between meetings to secure updates, ensuring meetings focus on unresolved issues and decisions rather than status summaries.
• Manage the CEO's personal projects with equal diligence in tracking, coordination, and completion.
• Synthesize meeting outcomes into succinct, well-organized reports and insights for the CEO, senior leadership, and executive committees.
• Identify trends in the action log such as bottlenecks or clustered deadlines and escalate issues before they escalate.
• Oversee recurring operational processes comprehensively, including meeting and committee cycles, action tracking and reporting, and maintaining documentation and repositories.
• Ensure shared trackers and repositories remain orderly, current, and audit-ready.
• Continuously enhance existing processes by refining, documenting, and streamlining workflows for reliability and scalability.
• Assist in standardizing and fostering consistent working methodologies as they extend across more teams.

Candidate Profile

• A customer-oriented and people-first attitude, able to engage comfortably with technical experts and senior executives alike, earning trust and facilitating accountability. Experience in hospitality or similar service-focused roles provides valuable interpersonal skills.
• Ease working alongside a CEO, showing strong judgment, anticipating needs, and handling both business and personal matters professionally.
• Exceptional active listening skills, capable of following fast-paced or technical conversations and pinpointing critical information such as decisions, responsibilities, and risks.
• Highly organized with rigorous follow-through on detailed recurring tasks, taking pride in accuracy and completeness without requiring reminders.
• Adaptable in switching contexts frequently across teams, topics, and task types without losing focus or detail.
• Maintains discretion with sensitive commercial, technical, and personal information and professional conduct at all times.
• Genuine curiosity about how businesses operate holistically with motivation to grow into expanded roles over time.