Business Analyst - CRM / Salesforce
Greater Chicago Area · À temps plein
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- Expérience
- 2–3 ans
- Salaire
- USD 65,000 – USD 75,000 / year
- Ouvertures
- 1
- Publié
- il y a 3 jours
- Mode de travail
- Au bureau
- Éducation
- licence
- Admissibilité
- Only candidates authorized to work in the United States without requiring sponsorship are eligible to apply.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About Aaratech Inc.
Aaratech Inc. is a forward-thinking technology company delivering innovative solutions in cybersecurity, healthcare, and enterprise sectors. The company focuses on enhancing customer engagement and business outcomes through tailored CRM and technology initiatives.
Role Overview
The Business Analyst for CRM / Salesforce will play a pivotal role in supporting CRM projects by assessing business needs, refining customer relationship processes, and enabling scalable Salesforce solutions. The role involves close collaboration with cross-functional teams to boost sales, service, and overall customer interaction.
Key Responsibilities
- Collect, interpret, and record business and functional requirements accurately.
- Work alongside business, sales, marketing, and IT teams to drive Salesforce project success.
- Examine CRM workflows and recommend strategic improvements.
- Create process documentation, along with reports and dashboard solutions.
- Assist in system and user acceptance testing phases and deployment activities.
- Deliver presentations on business insights and project progress to stakeholders.
Qualifications
- Holder of a Bachelor's degree in Business Administration, IT, Computer Science, or related disciplines.
- Minimum of 2 to 3 years experience in a Business Analyst role with CRM or Salesforce engagements.
- Proven expertise in gathering requirements and producing functional specifications.
- Strong understanding of Salesforce CRM technology and business process evaluation.
- Excellent analytical, communication, and problem-solving capabilities.
Preferred Skills
- Experience working with Salesforce Sales Cloud or Service Cloud platforms.
- Knowledge of data tools such as SQL, Power BI, or Tableau.
- Familiarity with Agile and Scrum project management techniques.
- Experience with Jira or Azure DevOps tools.
- Certifications like Salesforce Administrator, Salesforce Business Analyst, CBAP, or Certified ScrumMaster preferred.
Work Authorization
Only candidates with permission to work in the United States without sponsorship will be considered.
Compensation & Location
Annual salary ranges from $65,000 to $75,000. This position requires onsite presence in the Greater Chicago Area.