Branch Manager

Role Overview

The Branch Manager will oversee all operational, administrative, and team-related functions for the Save Medha Foundation's Mumbai office. The role demands compassion, strong organizational skills, responsibility, and the capability to independently manage daily branch activities while maintaining continual communication with senior management.

Core Responsibilities

• Manage daily branch operations ensuring timely office opening and closing and a professional, patient-friendly environment.
• Supervise staff including office assistants, marketing personnel, volunteers; assign daily tasks and monitor performance.
• Maintain office supplies, equipment, documents, and coordinate maintenance, cleanliness, and security.
• Welcome and assist patients and visitors, managing appointment scheduling and ensuring respectful, systematic patient handling.
• Provide guidance regarding the organization's registration and consultation processes without substituting emergency medical care; prohibit unauthorized medical advice or cure promises.
• Maintain accurate documentation of patient registration, attendance, follow-ups, expenses, donations, and stock records ensuring confidentiality.
• Recruit, train, and oversee staff under management authorization; conduct staff meetings; monitor attendance, discipline, and work quality.
• Coordinate outreach programs near hospitals and communities, supervise distribution of authorized materials, and maintain ethical and compliant engagement.
• Manage financial records including expenses, petty cash, receipts, stock management, and ensure compliance with authorized financial procedures.
• Maintain consistent communication with directors and head office, provide operational updates, and promptly report emergencies or incidents.
• Ensure adherence to organizational policies, maintain professionalism, prevent unauthorized use of organizational identity, and uphold patient privacy and ethical standards.

Required Qualifications and Experience

• Bachelor's degree in Business Administration, Healthcare Management, Social Work, Marketing or related fields.
• Experience in branch management, office administration, healthcare coordination, NGO operations, or customer service.
• Proven leadership, team management, and communication skills in Hindi and English; knowledge of Marathi or Bengali preferred.
• Basic computer skills including email, Microsoft Word, Excel, and digital record management.
• Ability to handle patients empathetically and operate effectively under pressure.

Preferred Background

• Experience within NGOs, healthcare centers, hospitals, clinics, or patient support organizations.
• Familiarity with managing employees, volunteers, or marketing field teams.
• Knowledge of Mumbai hospitals, patient guest houses, and transportation systems.
• Experience with documentation, stock control, and basic accounting tasks.

Key Skills and Personal Qualities

• Leadership and decision-making capabilities
• Effective patient and public communication
• Strong office administration and team supervision
• Conflict resolution and record management
• Time management and outreach coordination
• Basic financial management and strict confidentiality
• Honesty, dependability, compassion, discipline, and a calm demeanor under pressure
• Respectfulness, financial responsibility, independence, and commitment to the foundation's mission

Performance Criteria

• Maintaining smooth and disciplined branch operations
• Ensuring high patient satisfaction and coordination standards
• Accuracy and timeliness of records and reports
• Monitoring staff attendance and productivity
• Effectiveness of outreach and community engagement initiatives
• Proper management of expenses and stock
• Consistent compliance with organizational policies and confidentiality requirements
• Timely communication with head office and upholding the foundation’s reputation