Billing Specialist

About n8n

n8n is a cutting-edge open workflow orchestration platform designed to enable technical teams to automate processes efficiently by combining code flexibility with no-code speed. Founded in 2019, the company has rapidly grown to over 260 team members across Europe and the US, fostered a vibrant community of more than 650,000 developers, and secured investments reaching a $5.2 billion valuation.

Role Overview

We are looking for a Billing Specialist to lead the management and automation of n8n's complex billing operations across multiple entities. This role transcends typical task processing, emphasizing automation of billing, subscription management, collections, customer administration, and deal desk support to build a scalable finance workflow empowered by AI.

Responsibilities

• Translate signed contracts into accurate subscription records, managing changes such as prorations, renewals, and terminations within the billing system.
• Generate precise and timely invoices covering recurring and one-time charges across all business units.
• Verify contract details against CRM and billing data to maintain high data accuracy for seamless month-end closing.
• Collaborate with Finance and Accounting to ensure deal terms comply with revenue recognition and booking policies prior to invoicing.
• Manage collections by initiating dunning processes, customer follow-ups, and escalating delinquent accounts as necessary.
• Negotiate payment plans while balancing cash flow and customer relationships.
• Record and reconcile customer payments to invoices, managing unapplied cash and supporting bad debt cases.
• Serve as the first point of contact for billing inquiries from customers and internal teams, escalating when needed.
• Maintain supplier registrations and ensure vendor details including banking, tax, and compliance are up to date.
• Perform operational indirect tax duties such as VAT ID verification, sales tax monitoring, exemption management, and tax certificate procurement.
• Provide billing support for deal desk queries regarding payment schedules, invoicing terms, and deal-to-billing workflows.

Requirements

• Up to 5 years of experience with B2B SaaS billing, accounts receivable, and collections; strong enthusiasm for ownership and automation is welcomed even for less experienced candidates.
• Proficiency in subscription billing models including tiered and usage-based, with familiarity handling contract modifications and renewals.
• Confidence in direct customer communications relating to invoices, payments, and collections.
• Detail-oriented and quality-driven with commitment to producing accurate, audit-compliant billing outputs.
• Advanced skills in spreadsheets and ability to reconcile data across CRM, billing, and finance systems to promptly detect discrepancies.
• Adoption of AI-driven methods and automation in day-to-day tasks, with recent practical examples.
• Preferred: Experience with finance systems like Stripe, Chargebee, Salesforce, Netsuite, SAP, or similar.
• Preferred: Experience managing vendor portal registrations such as Coupa or SAP Ariba.
• Preferred: Knowledge of indirect tax operations including VAT management and tax certificate procurement.
• Preferred: Exposure to fast-moving tech startup environment with evolving finance processes.
• Preferred: Interest in the n8n platform with successful workflow creation experience.

Why Join n8n?

This position offers the exceptional opportunity to architect better billing processes rather than maintaining legacy manual approaches. You will have ownership over vital financial workflows, contribute to cash flow optimization, deliver superior customer experiences, and enhance data quality while working remotely in a highly collaborative environment valuing automation and innovation.

Additional Information

• n8n is committed to equal opportunity employment without discrimination based on race, gender, sexual orientation, age, disability, or veteran status.
• Visa sponsorship is available for Germany; outside Germany, applicants must hold valid work authorization.
• The primary working language of the company is English.
• Diversity and inclusion are core company values with active initiatives supporting belonging.

Benefits

• Competitive salary reflecting the role's responsibility.
• Equity participation giving a stake in the company's growth.
• Generous paid vacation: up to 30 days plus public holidays for European employees; 20 vacation and 8 sick days plus holidays for US employees.
• Comprehensive health and wellness benefits tailored to regional standards, including medical, dental, vision, and disability insurance.
• Retirement plans such as pension contributions in Europe and 401(k) with employer match in the US.
• Annual personal development budget of approximately €1,000 for courses and events.
• Culture of innovation with regular hackathons to foster creativity.
• Remote-first work environment with occasional team off-sites for bonding.
• Monthly stipend of $100 to support open source projects.
• Unlimited AI tool usage budget to enhance productivity.
• Transparent communication of company goals, projects, and performance.