Back of House Assistant - Melbourne Central

About JD Sports

JD Sports is a major global sports fashion retailer known for footwear and apparel. Established in 1981 in Greater Manchester, the group has expanded quickly and now operates more than 3,400 stores worldwide. Since launching in Australia and New Zealand in 2017, the business has grown to over 70 stores across NSW, VIC, QLD, WA, SA and TAS, with further expansion planned.

The company’s goal is to deliver standout service and style by offering leading brands, strong product ranges and a memorable customer experience. The culture is energetic, ambitious and non-conformist, with a focus on performance, passion and doing things differently.

Role overview

As a Back of House Assistant, you will help keep store operations running smoothly and support great customer experiences from the stockroom through to the sales floor. The position requires speed, accuracy, organisation and a strong eye for detail, along with the energy to work in a busy retail environment.

This position follows a Sunday to Thursday roster with varying shift times. By applying, you are confirming that you can work across those days.

Key responsibilities

• Support the Back of House Manager or Supervisor with deliveries, stock organisation, tidiness and loss prevention in the back of house area.
• Assist the sales team with customer requests and product questions, including quickly retrieving footwear styles and sizes for customers on the shop floor.
• Maintain back of house standards in line with company expectations.
• Make sure merchandise is correctly priced and tagged.
• Help keep the sales floor replenished and ensure all size runs remain available.
• Work with the Store Manager and Back of House leadership team to help achieve KPIs and store targets.

What you will bring

• Prior customer service experience in retail, hospitality or a similar environment.
• Back of House or warehouse experience is preferred but not mandatory.
• A positive, can-do mindset.
• Strong organisation skills and solid operational ability.
• Excellent attention to detail.
• Comfort working in a fast-moving, changing environment.
• A proactive attitude that sees challenges as chances to learn and grow.
• Good communication skills and a collaborative approach to teamwork.
• Flexibility to work different shifts, including weekends and public holidays, depending on store requirements.

Why join JD Sports

• Be part of a fast-paced business featuring some of the biggest names in sports fashion.
• Access training and development opportunities to build your career.
• Potential to progress across retail, support office and distribution centre roles.
• Enjoy a generous staff discount, also available for friends and family.
• Receive access to an Employee Assistance Program and Mental Health Champions.
• Full-time employees receive one month of paid parental leave.

Additional information

JD Sports is committed to diversity and inclusion, and aims to create a workplace where people feel valued, included and recognised. Applicants should also note that, where required, a VEVO check may be completed to confirm work rights.

This role is suited to energetic, focused and passionate people who want to grow their career while contributing to the continued success of the brand.